Hampton Inn Buffalo-Airport / Galleria Mall

Bathtub was clogged. Only one elevator was working, causing long delays. Front desk staff was not very friendly. Breakfast was lousy and the breakfast area was packed.

Location

Muy buena atención y puntualidad en sus horarios.

The amount

Comfortable

Exceptional

Buena atención al huésped

Very amenable to dog Cost

Within steps of chick fil a. Nice

It was an awesome experience to stay at this Hampton Inn.

Very nice near everything ! Staff was awesome

Superb

Breakfast a little disappointing. Room was clean and staff was great

One of the cleanest hotels I’ve stayed in. So comfortable and the staff are amazing. I’ve never had such helpful hotel staff. Not even at high end hotels like the four seasons. Nothing

Generally good for a mid-priced hotel

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N/A

The location. The cleanliness of the rooms. I reserved three rooms at the Hampton Inn on Walden Avenue for my family while we were attending an event in the Buffalo area on the weekend of March 14, 2026. I checked in around 3:00 PM and specifically asked the front desk to ensure my family members could check in smoothly since all charges were being placed on my credit card and I had an important business conference call later that afternoon. The agent assured me my family would only need to show ID. That assurance turned out to be completely false. While I was in the middle of my business call, my sister-in-law called saying the front desk refused to let her check in without presenting a credit card. I then learned they had done the same thing to my sister moments earlier, forcing me to interrupt my call to deal with the situation. The agent working at that time appeared completely unaware of the arrangement, and the Front Desk Supervisor telling me to “calm down” while fixing their own mistake was incredibly unprofessional. Telling a customer to calm down when your staff created the problem is not how customer service should work. To make matters worse, my sister-in-law was also told they were hesitant to put their family on the 5th floor because her kids “could be loud.” That comment alone was inappropriate. The front desk staff working around 3:45 PM on March 14 clearly need better training in communication and customer service. Despite the convenient location, this experience makes me very reluctant to stay here again.

it was clean but my sink was broken the toilet wouldn't flush other guests were running around until 2 am I called the front and no one answered me

Front desk staff needs to be more friendly