FOUND Hotel Chicago River North

I enjoyed my stay.. However, the rooms are a bit small, great atmosphere and very clean.

I probably wouldn’t stay again due to the room size, but besides that the hotel is nice! I’d recommend this if you’re a single traveler and don’t plan on spending much time in the room.

Superb

The room was way smaller than expected and the set up of the room was awkward. To walk between the bed and bathroom, my partner and I had to let the other person pass. That’s how small it was. It got stuffy fast, but the AC did work okay. TV was to the side of a wall from the bed at an odd angle to be able to watch TV. Water did get hot and stayed hot but took awhile to get hot and you have to get wet to be able to turn it on due to the angle and size of the shower. Shower door wouldn’t close all the way so it stayed open. Called a few times and staff wouldn’t answer because it would only be one receptionist working at a time. Positives are the location, which is what we mainly got it for, and a cute bar attached to it open til midnight. They are also under construction right now so lobby is being worked on currently, but accessible. Overall my experience was okay, but I probably wouldn’t stay there again.

Location and staff Price

Easy check in

Very good

Make sure not to stay in front facing room, very noisy and bright.

Very good

The location of the hotel was great. Walking distance to the train and restaurants. The room is quite small but had all the essentials.

Upon checking into the hotel, we learned that remodeling was taking place. My issue with this was the remodeling started at 7 am. As a guest on vacation, it was really disappointing to have paid a very large amount of money to stay at this hotel and have been woken up at 7 am. The remodeling was not disclosed at the time of booking or I would have chosen somewhere else to stay. I spoke with several other visitors staying at the hotel and some had moved rooms to try and avoid being woken up too early (which did not work out for them since remodeling was throughout the entire hotel) and others were trying to get a refund and find somewhere else to stay. The staff was nice. Most of the construction workers performing the remodeling were not. In my personal opinion, the hotel had no business charging what they did for a stay when it was LOUD early in the morning and ruined people wanting to sleep in on vacation. Partial refunds should be provided due to the inconvenience this caused.

Clean room

The cleanliness, the location, and the politeness of some staff. The biggest down point: Noisy during the night from the pub downstairs, and ruined my rest for Chicago 13.1 running race. Also, It was underwent some kind of renovation so my check-in process was not smooth.. but the staff was really helpful.

Location was great for walking to local attraction or public transit. Parking option is nearby and allows multiple entry/exit. Full size/refillable toiletries + hair drier. Trendy decor (where complete). Windows did not block much outdoor noise. Windows had roller shades but no curtains. Unfortunately, renovations were occurring while we were there and we were placed in a room that did not appear to be complete. We asked to have some of the items addressed (missing light bulbs, empty conditioner, construction dust, etc.) but they were not and this impacted my overall experience.

Was close to things The room was so tiny

Good

Exceptional

The staff was very friendly and helpful. Great location. It was under construction so rooms were very plain.

Won't be staying here ever again. If the price was much lower than what we paid then it would have been fine, but there were noises ALL NIGHT LONG. Sounded like someone was shaking a pipe inside the wall. At $500/night it was absolutely ridiculous, talk about getting raked over the coals.

The hotel has great location and basic rooms but clean. Our main points of consideration for this hotel was its location and communal kitchen. Unfortunately, the hotel had maintenance work under way and the kitchen was closed. The construction work started early in the morning with drilling and hammering and staff talking loudly. It was quite disturbing. We ended up spending most time outside our hotel and had to make alternate plans for food since there was no access to the communal kitchen. I wish the hotel and Expedia were forth coming and transparent in their maintenance work prior to booking. The room charges did not justify the reduced amenities and constant maintenance noise.