Hospedaje Consular by Dunas

It was very close to the consulate. The cooking and cleaning staff were very nice. Aside from cooking and cleaning staff. The rest of the staff wasn’t much help. I don’t know who may have ordered to do the things they did but we all noticed. They were indirectly rude (example: turning off lights to get you to leave a room) and not very helpful. Throughout the entire stay the washing machines were inaccessible to ALL guests with the exception of specific guests. Who were given more priority to facility additions although all guests here all pay the same. Even with this issue no discounts were offered no vouchers or anything to mitigate the inconvenience. They offered a ride to washing machines but were too expensive considering washing clothes at the hotel should’ve come close to nothing after considering i would only have bought laundry supplies. Rather than the additional expense by going to the washing machines they offered a ride to just to have clean clothes. I repeat no compensation was offered, although the inconvenience may seem minor to some. After staying the better of 16 days it is a necessary one and expected since it was mentioned in the reservation package.

Such lovely staff and very close to clinics & CAS everything is walking distance

Very nice staff, very clean. Very safe location. That the laundry facilities were under repair and had to use off site laundry services.

I liked how it was close to everything & the breakfast was very good The girl who works in the breakfast area is very rude, she was rude to be like 2-3 times I stayed in the hotel for 5 days & she would either be rude to me or other guest. The guest would let her know she was being rude & once they would walk away or finish eating she would start making fun of them. The 2 other guys are spot on w customer service.

Cleaning

I like that there was mexican style continental breakfast available. Once in a while the bathroom had a smell from the pipes. Maybe that needs to be seen. Options for tea and juice could improve the experience.

Que no tenia una cafetera en el cuarto

Location.

walking distance to Consulate and medical exam buildings.

The staff at the hotel are excellent. They go beyond their way to assist you. Very kind. The facilities are clean and comfortable. The bonus is that they are next to the American Consulate, so if you need to do business there, it is perfect location. The area is very safe and there is a mall and restaurants two blocks away. Overall good hotel and location. The breakfast could be better. There is almost every day the same choices for buffet breakfast.

We weren’t explained any facilities about the hotel. They were many things we weren’t aware of that we could use like laundry, stoves, buffet.

Friendly and helpful staff. Rooms were clean. A/C was too hot at times.

The basic rooms Bathroom door don't closed because they hit the bed

The bed was broken, the shower door didn’t lock properly, the sink was cracked and you don’t have full access to the “buffet restaurant” is only a few dishes you have to pay 120 Mexican pesos more per person to have the right to use the buffet

How close it's from everywhere I need to be

N/a A bit expensive and also better breakfast having the same breakfast everyday not good

I love how the place is very clean. It’s close to the Consulate, and the mall. The place is secured 24/7. Salute to their Security Guards. Very friendly staffs. And prompt room service. They definitely exceeded our expectations especially they have laundry room. And free good breakfast. Very affordable yet excellent place to stay at.

The shower was moldy and the beds were very uncomfortable.

We liked the proximity to the american embassy, which was the reason for our stay We reserved a queen size bedroom,. We arrived late at night due to our flight, my husband and I were checked in by a young lady into a room with 2 beds that looked like it was from a roach motel. Located on the 3rd floor all the way down the building (the hallway was dirty, people were cooking , and playing games with the doors to their rooms open). The room was on the 3rd flloor; judging by the appearance of the hallways we assumed there was no elevator/ we were not told there was one either. We went up 3flights of stairs with 2 55lbs luggages. We were exhausted from the trip and pissed off about the room assigned to us. Went back to the front desk, by then someone else was there, he changed the room for us and it was more acceptable. The hotel does not have any amenities, I feel is over priced for what it offers.

Nothing