Colorado Springs Marriott

We rented a suite with mountain views and was put in a handicap room (with a view). The entrance door rubbed against the frame and made a terrible loud noise every time. I'm sure this was as unpleasent to other guests as it was to us. The bathroom was dirty (especially the shower chair). The bed was very comfortable but low to the floor and pillows didn't match in size.The hot tub outside was not working and the pool room inside was to hot to even enjoy. The breakfast buffet was convienant but a little pricy.

Not representative of the Marriott brand or a 4-star hotel. Dirty linens were left in multiple places up and down the hallway for 16 hours. No water in the urns on the first floor. Upholstery was torn in the main area of first floor space. Breakfast was inconsistent and poorly prepared. Highly disappointing.

It was a great stay for us. Our third year in a row to stay here. Loved it again.

Not maintained, bathroom sliding door was broken. Bathroom itself was extremely small

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Room was clean. The pool was nice. I like the fact they have an indoor and outdoor pool. Staff checked us in fast and smooth.

Poor

The location at this hotel is also in a great spot less than 30 minutes away from so many beautiful things to see, and easily access accessible Uber rides. And, if you’re into Trader Joe’s, it’s a six minute Uber right away! I highly recommend this property, it was a nice surprise!!

Staff could probably be nicer

Clean room, staff at front desk took forever to do anything. One staff member told us the pool was closed and then we found out it wasn’t closed..but then it was too late for us to swim. Restaurant food wasn’t great and was overpriced..but the restaurant staff were amazing. The bar was also overpriced. Was told parking was $12 per vehicle, we said six times that we only had one vehicle and we were still charged $24.

Beautiful place.

Our stay here was comfortable and the location was great in terms of being central to north and south Colorado Springs. The staff were helpful, the view was beautiful, and the room was clean. Our only complaint is that the bedding was SUPER scratchy. For such a nice hotel, we expected soft sheets but they were legitimately hard. That alone will deter me from staying there again. Such a bummer!

The staff was awesome

Very good

Food cost, no pool or hot tub, have to pay for parking

Everything was great, except I had to pay $12 a day for parking to hike up the side of a mountain!

Location is great! Hotel is cleaned regularly, however it is a there are furniture items that need to be replaced. For example, the couch in our room had dried coffee stains all over it, torn wallpaper in our room, vent in bathroom was full of lint. The bed was well-used, with deep body indentations. Furniture in the lobby was torn and a lot of the faux wood furniture had deep scratches in it. We stayed for 2 nights and the hotel had what we needed, yet I feel for a Marriott and to uphold the Marriott reputation, some things could be replaced and updated.

Room was nice and staff was great and had a beautiful view. Was not a fan of the restaurant breakfast and the steak were not great. The restaurant was ok but not great for the prices breakfast was sub par for the price.

Very good

The staff was not helpful or friendly at all. We asked about breakfast the first day at check in. We were told a whole bunch of times and asked again about just the complimentary breakfast. We were told it was in the 9th floor from 6-1030 on the weekends and 6-930 on the week days. We were also told if we missed it we could let the restaurant staff know and they would take care of it for us. When we got there at 940 on the first morning, other guests came out to let us know there was no breakfast and that it ended at 9. The restaurant told us it was $22 and no complimentary breakfast is served there. It took 4 hours for us to receive a replacement remote for our room and 6 hours to receive towels because the front desk staff was unable to find anyone from housekeeping to fulfill the request. We only saw housekeeping staff 1 day of our stay. On the final day, the water to the hotel was shut off. We were not notified we would have no water and were just blown off when asking about it. The only bright spot in our trip at the hotel was Lance at the restaurant bar. He was amazing, gave some great recommendations of places to eat and sights to see while we were there, and was the only friendly staff member we met. The other female bar tender we had was extremely rude and blowing people off in the very busy bar area. We came to relax and instead were stressed with our stay.