Fairfield Inn & Suites Colorado Springs Air Force Academy

Very good

Good

The breakfast was very disappointing. Apparently, the refrigerator was out, but we should have been made aware so we could have been prepared. The area needs updating. Broken chairs, stained carpet. All of whatci mentioned above.

Our room had dirty rags on the side table, a hair brush and lighter under the bed, yellow stain on the sheets, pool was closed, breakfast only consisted of cereal. They double charged my car upon check in. Truly an awful experience!!!

Good Hilton inn. Question about the extra charge on incidentals. Whe was I to get that back.

There is construction around the area. Staff was quiet. Overall ok visit. Breakfast gave many options but not everything was filled...like decaf coffee.

Yes

Everything was nice

The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels. Breakfast is processed premade junk. Sugar filled nonsense. Rooms are small and just kinda drab and gross.

I did get a very nice call from the manager after I checked out to see what could be done.

The only thing I didn't care for were the pillows. They aren't comfortable and if two people are in the same bed there should be 2 pillows for every person in the room. Everything else was nice. In the breakfast room it is very cold to sit there. I am up in the early morning because I can't sleep. The staff there was very helpful in other ways.

Clean room, hotel was clean, good variety of breakfast foods, friendly staff

Staff was friendly. Hotel needs some upgrades including getting rid of that carpet on the 1st floor. Parking was good. Care package upon arrival was a nice touch. Bathroom was in good condition.

nothing was special about the property. Based on the fact google had a good review i excepted that which will never happen again. Homeless people were hanging around the parking lot. I never ate the food down stairs cause it looked gross. I should have known what the property was like when i step into the elevator and it was dirty. In our bath room the tile was broken and the grout was missing. Base on what this property. Ill never stay at another Fairfield Inn.

A beautiful room, clean, helpful and polite staff.

Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.

We did not stay here and canceled the reservation on 8/15 because of confusion on which Fairfield we were staying. I was told we would be charged a cancellation for one night, but I have not received credit for the other two nights, which were prepaid. Neither Fairfield or Hotels.com have given us any good customer service. Very displeased.

Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.

The property over all was okay. The bed was lumpy . I cannot believe they have the nerve to charge for parking. Are you kidding me! And then on top of that a sign is posted that says if your car is broken into they are not responsible. Okay fine but then you should not charge to park in the parking lot. It seems so greedy.

Paid parking! No microwave in the room