Aloft by Marriott Columbia Harbison

I called early in the morning and requested room cleaning service. The front desk representative told me the message would be relayed to housekeeping, but no one ever came to clean the room during my stay. When I followed up, there didn't seem to be much concern or effort to resolve the issue. The bed was also very uncomfortable. The mattress felt extremely firm, and I could feel the springs through it. For reference, I only weigh around 140 lbs, so this wasn't a matter of excessive wear from heavier use. Getting a good night's sleep was difficult. The hotel may work if you're simply looking for a place to sleep for a night, but travelers who value customer service, housekeeping, and a comfortable bed may want to consider other options or manage their expectations before booking.

This hotel is excellent to stay good location and clean place

We had a wonderful stay and everyone was very polite and professional

The people here were very helpful. The rooms were very clean and beds were comfortable.

Everything was great , front desk staff was also

Nice property. It needs some refurbishment, but it's a good property.

Great staff very helpful.Room A/C wasn’t working, but issue got resolved in quick manner and was able to switch rooms. Great staff

Battle spin the fire alarm went out, woke me up, kept me up for two hours. It was hard for me to go back to sleep and nobody even even said you all right but check on me.

The two ladies @ the front desk were so helpful with restaurant recommendations. Do’s & Don’t. Location, location was amazing. The location was not busy so it felt like I had the entire hotel to myself. I am glad I stopped here. The weather was so bad that a quick stop to rest & hide from the weather was the best choice. My fur babies were also very comfortable.

Too many children running through the hallway knocking on doors. I even opened the door and asked them to stop running and knocking on doors

My room was clean, quiet, and spacious. The hotel’s location was excellent, conveniently situated near a shopping center, mall, and movie theater. The property itself was well-maintained, peaceful, and very comfortable throughout my stay.

Clean friendly staff

Staff was amazing, the gentleman at the front desk was so very helpful and friendly. I would stay here again. Breakfast was what I expected but there was restaurant near by.

Nice location located around so many convenient places Being so close to the hotel across the street

Quiet room. Pet friendly. Shower doors were not hung right causing leaking

First off the staff, the amenities, the cleanliness, and the comfort level was exceptional No free continental breakfast

Stopped here on a roadtrip from FL to PA overnight. Staff was incredibly friendly and efficient. Check in took all of 3 minutes. The room was immaculate and stocked with everything we needed for a nights stay (including toiletries). Pet friendly and has a relief area. In a cluster of other hotels so felt safe as a solo female traveler. Level 2 EV CHARGERS! Got to charge my Tesla overnight with no issues, no congestion. Would highly recommend.

Awesome and a great time

India and Jackson were great. Everyone was professional and courteous. I will definitely be back and thank you!

Very clean and Chic! Needs more Tesla chargers