Candlewood Suites Market Center by IHG

Clean, friendly and exactly what I needed before an early morning flight

Was given a nonsmoking room that smelled entirely of cigarettes as soon as you walked in. The air conditioner was rattling loudly the whole time it was on so we ended up leaving it off. Our keys didn’t work for the outdoor entrances or for our room, had to continue asking the front desk to fix them. The pool was closed for maintenance the majority of our stay. The entire hotel seemed worn down in general. It wasn’t the worst experience but not the best either. Usually have good experiences at Candlewood but wouldn’t come back to this one.

Exceptional

Passable

Great place to stay

Very clean, comfortable beds, spacious

I’ve enjoyed the 3 times we’ve visited Dallas and stayed at the Candlewood. I will say the front desk workers could definitely use a course on Customer Service.

Exceptional

Very good

The shower did not work properly, the water would not drain from the tub, the property was dated.

Very spacious suite with a kitchenette was very convenient. We had to walk a long way to get to our suite due to having only one elevator available. We had to get our own linen and sheets from the front desk. No free breakfast available

The one bedroom suite was very clean. The beds were comfortable even the sofa bed. My kids had a great time at the pool. The laundry room had broken washers.

Nothing Everything. Had ants or some kind of bugs, water wouldn’t drain

The price is right For what this hotel offers. Not my first time in this one and won’t be the last one for sure. Travel to Dallas for work and the location is convenient, I can cook my meals and rest. No issues encountered except that I dropped something and had to move the couch to retrieve it and there was a bunch of chips like Doritos underneath. Also there was a pizza in the fridge lol but I don’t care. Everything else was clean.

Everything Nothing

Clean room comfortable bed and great staff.

The staff was extremely nice and accommodating and the shuttle service was perfect, it was so convenient to be able to leave a car there for a little extra, cheaper than anywhere else and pick up knowing it would be safe on our return trip.

Location was the primary reason since it was so close to the airport I picked this hotel because it was so conveniently close to the airport however after a long flight would check in and there was issues with the elevator when we finally got to our room our little kids were so tired and fell quickly asleep then as I tried to make my way to get into a hot shower the bathroom was absolutely disgusting like it hadn't been cleaned in months and because our little kids were already asleep I had to opt out from requesting another room and also was not able to take a shower because that room was disgusting then I reached out to the receptionist in the morning to let her know she offered a 15% discount and said anything else would have to be discussed with the manager and to email him so I emailed both of the managers with my concerns and the pictures and no one has reached out it's been 4 days

Passable

Clean Nothing