Best Western Chicago - Downers Grove

The stay was adequate for what we needed. The room smelled a bit and our refrigerator did not work. Called once and talked to the front desk but nothing was done.

Breakfast options, nothing for people who don’t eat pork products. No daily housekeeping. Other than that, stay was great

Awesome customer service!!

Good value

for just under $100 for the night it was just ok. Room was clean but had a mildew and mustiness smell to it...likely stemming from the air conditioning unit. Breakfast was decent and as expected. Parking was available and lighted.

Very comfortable beds!!

Room was well kept, a little outdated but my family and I enjoyed our stay.

Now the bad: my wife and I had two pairs of shoes stolen from our room. Carpet in the room was filthy. Landscaping around the pool was not maintained. Landscaping around the hotel was not maintained. The noise from the 355 toll road was horrible. I would not recommend or stay their again.

Hotel staff were nice and helped out whenever needed!

Stayed for two days, great place, clean rooms, and friendly staff. Definitely recommend

Excellent everything was awesome

Great staff!! We stayed with our Corgi and they were very up front about costs and such which is appreciated. The breakfast was great on Saturday the ham steaks were awesome. They were also very accommodating when we had to add an extra night since my surgery got moved back. We loved the pool just wish our pup was allowed in the area not to swim but just chill with us.

We enjoyed our stay. The staff was especially nice.

Anthony was very helpful when we checked-in. Nice guy.

Good breakfast, nice staff

Internet was out. Anna tried to help me get connected. She was off the clock and stayed beyond her shift to help. Anna's kindness was the best part of the stay. Internet was out all night and the next day which is not useful if you are trying to work and stay connected with family and friends.

Everyrhing was lovely

We have been repeat customers at this location and this was our last. Place has gone downhill since last year. Only improvement are eco-friendly refillable bottles in the bath. Problems (which we raised multiple times to management): 1. We stayed one week but only received service twice despite leaving the room by 1:00 each day. (Standard is every other day but manager noted our requested daily service. He said if available, can do daily.). 2. The WiFi was unreliable and did not work during last 24 hours of our stay. 3. During the second cleaning of our room, we returned to find the bath door off the hinges. 4. Unacceptable to allow other rooms to place garbage full of food waste outside rooms overnight. Many violations of this; doesn’t this attract bugs? Whenever we raised concerns, we felt blown off by management. Next year we will go to another area hotel.

When I checked in, the person at the desk talked awfully fast and I had to have her repeat her questions several time. It was fine but I noticed it. The breakfast was very good with excellent eggs and sausage. The coffee was very good. I would stay here again but maybe not on the 1st floor.

Staff were friendly and helpful