WoodSpring Suites Spartanburg - Duncan

Not good customer service

My first room didn’t lock from the inside, I requested a change which they accommodated but was first suggested that I could stay in that room because you couldn’t access from the outside without the key card, the second room had blood splatted in the bathroom, what looked like dried cereal on the floor. The front desk staff were friendly even with my need to change room.

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Smelled like weed. Noisy. Cigarette burns on sheet. Charged $50 deposit after pymt and still waiting for the refund.

Absolutely nothing. This place was disgusting. The sheets were definitely not clean. There were grocery bags underneath the comforter once pulled back. People’s mail underneath the mattress. Which meant they were not cleaning. The places reeked like cigarettes and crack. Was not able to locate anyone to help. No soap to wash your hands in the bathroom. Tub was also gross and not washed. Everything was disgusting.

There was a $10 a day WiFi charge. No toiletries were available. There was no one working the front desk until I checked out. Check in was done remotely and room service offered turn down service and clean towels the second day only. No ice machine on the property and the vending machines that were available were it of order. But the silver lining was the price for my four night stay. If you looking for a cheap place to lay your head this place is definitely in budget

No coffee maker, no iron, no blow dryer. Room ran down. Would never stay here again.

I didn't meet any staff during my stay. The room was a bit dirty when I checked in. Dead bugs on the blinds, floor was sticky, used tissues in the bathroom counter and desk. There was something that appeared to be ash in the toilet daily when I returned from work. There wasn't much water pressure in the shower. The towels were slightly stained. It also felt like there were weak spots in the floor inside the room and in the hallways.

We checked in late because of a late flight and had to check in through a kiosk with someone in India, I think. I could not understand the person, and he had trouble producing our room keys. Check in took about 15 minutes. The hallway carpet was horrifically dirty. I've never seen carpet that dirty before. The room itself was ok, but there was no soap, not even one of those little bars of soap that I typically don't use at other hotels. The television had four light spots in it. It should probably be replaced. But the price was right! I guess you get what you pay for. Whenever there were actual staff members present, they were friendly and helpful.

Bugs in room, stains all over carpets in hallways, smelled bad, fire alarm went off at 8 am.

I don't like that the doors are on the inside of the hotel

No hot water no staff on site and rooms dirty

Everything else

From the floor in the hallway looking like they have never been cleaned to the bedroom being a disaster the bed was not changed, there were dirty towels in the floor trash cans were empty but trash on the table. Needless to say we didnt stay here.

we booked the rule through Expedia, which was confirmed however, upon arrival to the location, we was met with not staff personnel by a kiosk machine with a monitor set up. We spoke with our person at a remote location that informed us that there was no rooms available however I asked why we wasn’t notified or did they have our contact information they said yes we have your email as well as your telephone number that you used to book the reservation and so I request and ask again why was we notified about this? The lady did not answer the question assuming that she might not know the reason that we was notified so I asked her she sent me a email confirming about the cancellation so she sent me an email. However this was quite disturbing considering we had got there roughly about 130 in the morning. my major issue is you have our contact information why you didn’t just have the courtesy to let us know that there was no room available or was you hoping that we did not show up since we had said we was gonna be a late arrival and just hope you could just charges for a room that you didn’t even have available. That’s the reason that is getting a wood star.

Didn’t get in the room to have breakfast nd building look clean The way the building look

Nothing. It stank all through the halls and rooms. Terrible hotel stay. Rooms were not clean. The hotel was run down. People definitely smoke in the building. Lots of good activity going on out in the parking lot. Terrible experience

Housekeeping and Some of the front desk employees The location and nasty attitudes

My room. The location

The rooms were filthily. The floor was disgusting. There was not blanket in my room. The manager said to me not everyone wants a blanket. The carpeting in the hallways was disgusting. Overall - everything. The manager tried to defend the property until I should her how dirty the floor was.