La Quinta Inn & Suites by Wyndham Durango

The room was fine, if a little small to fit two queen beds in, but we appreciated getting one of their pet friendly rooms for our old golden lab. The staff was friendly enough, and the continental breakfast was better than a lot of em these days. But that pool was a dealbreaker. If they would’ve just told us they were both down we could’ve found another place, rather than spend an extra $150 for an amenity that was too gross to make use of.

Friendly staff but not enough staff during breakfast. Over all a good stay. High price but what can you expect it is Durango in the tourist season.

Front desk staff was not friendly for check in. Pool and hot tub were out of service, which was not disclosed. Breakfast was limited and out of silverware and coffee with nobody restocking the 20 minutes we were in the lobby. Would not stay again. Not worth the already steep cost.

The property is an older property. Unfortunately, I was put in a handicapped room (I guess I booked it w/o knowing) so it was a bit inconvenient especially the shower and it didn't have a lounge chair or sofa like the regular king rooms, just a big empty space. Only one of the elevators worked and the pool and hot tub were cold. The breakfast was so-so, but because the hotel was accomodating a large group of workers the food and coffee were frequently empty. They did refill if you waited. The worst part was the credit authorizations on my credit card made no sense. On a 4 night stay my card was charged approx $500 more than the total should have been. Wildly different amounts each day - none of which were the actual daily room rate. This was the credit hold. Eventually, some of the charges dropped off after I checked out and the total charge was eventually correct. Still, very frustrating. I checked with the front desk and had them print out my charges and it was as expected, nothing like what was actually being applied to my card. No explanation.

The room was nice! The hot tub didn’t work which was one of the main reasons I chose this hotel so that was disappointing. The morning breakfast staff were amazing. Jo made our morning. She was sweet and funny. Overall a great place to stay!

I rated this poor because the staff is very unprofessional. The attitude is not only disrespectful but if you ever want to feel unwelcomed this is the place. Pool and Hot tub are not available and it seems that it is that way for every location no matter where we traveled. Probably will not stay at LaQuinta since they offer the admenities but are not truely available. The pool and hot tub are always closed. We went to have breakfast and the food was terrible. Then as we patiently waited for the kitchen to cook the food the cook left for 20 minutes and we watched other customers ask the front desk for help and the lady at the front desk statement was "God forbidd someone has to use the bathroom". That did not seem to be the case because the woman running the kitchen left for 20 minutes in tears. There was no coffee for 20 minutes. No cold water for the entire 40 minutes we sat there waiting. Hot water was cold and never refilled. When the lady returned she was snappying at customers for asking for coffee, water, and syrup. I heard a customer say "I guess I will have to skip eating this morning". I over heard other customers asking for assistance and was given an attitude. The area was very dirty. If you don't want to work in the industry of serving people then find somewhere else to work because we pay good money to receive these services. Pool, hot tub, breakfast, and a clean welcoming place to stay. I do not recommend this place. Very disappointed.

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Great hotel with great prices. The restaurant on site was very convenient!

Hot tub was not working and staff did not know when it would be ready. Rooms were not clean , beds and pillows were very uncomfortable. Our shower door was not working properly and one of our refrigerators was not working and insides were taken out. Hallways were dirty with dust and candy in the corners. Our overall experience was not good and I’m working hard to remedy this problem. Also there was a light sitting on the edge of the pool and children in the cold jacuzzi shooting water guns at the people in the pool area. I would not recommend that hotel to friends or family or anyone. Thanks, Kathy Donnelli and Gerald Donnelli

Love staying here everytime

Coffee and food was barely warm, I stayed 2 nights. I will not stay at this property again. Staff was helpful when you could find them.

Clean...very quiet room. Bed was comfortable. Easy walking distance to many places to eat. Staff seemed helpful and gave advice. Like most hotels, I'd suggest they possibly change up what is offered at breakfast. Think everyone is over the waffles and biscuits & gravy.

Clean not overpriced except on Thurs and fri but understandable busiest days felt like visiting the fam up in the Raw or something felt at home 4 sure great staff stay here over cheaper ones it's worth the extras 40 bux don't be cheap this place is str8 clean friendly good breffass

The hotel was nice, and it was clear they kept up with maintenance, as our room smelled of fresh paint. The desk attendant warned us that the pool was cold, and he wasn’t exaggerating at all; it was quite chilly. However, that made the hot tub even more enjoyable. They mentioned that a new pool heater would arrive the following week. We didn't take advantage of the complimentary breakfast because there was a crowd ahead of us, and the food hadn’t been replenished before we had to leave. Overall, it was a pleasant place to stay for the night.

Great location, especially if you have any appointments/prosedures scheduled @ Mercy Hospital. Also there is a AMC mega movie plex About a 50 yards from the hotel lobby. The mall & Walmart are super close. Only complaint l have is….super strict laws on towels. I stayed one night and woke up to find out. “Dang no towels for showering, not even one. Had to dry with hand towels and dirty T shirts from my travels. Other than this was a solid night stay.

Great staff, breakfast dude up front more than helpful n accommodating as well as the lady up there 4give me cnt remember names well but they were great . Felt at home

Need improvements especially with the staff

Very nice stay. Not directly downtown, but also not far.

nice clean rooms and right next to the Animas river trail

The location was great. Everyone was super nice. The pool was freezing. My kids could only last 10 minutes in it. Each morning when we would go to breakfast, they ran out of eggs and potatoes, etc. We would be there around 8:30-9 each morning, and they never had the good stuff. On our last morning the fire alarm went off around 7am. That was terrifying to wake up too, and terrifying for the kids! Luckily everything was ok though.