Staybridge Suites Durham/Chapel Hill by IHG

A clean but relatively small room for a family. The breakfast was pretty poor. Not up to the standards of most other competitors

Sería muy bueno que cuando se tratara de un Hotel que no va a ser las habitaciones diario, lo pusieran antes de qué uno haga la reservación como parte de lo que ofrece el Hotel porque fue horrible tener que estar tratando con un personal bastante desatento para que nos hicieran la habitación, la cual no hacían si no se los pedía a uno la dejaban sin hacer.

We stayed at this hotel for 4 nights. The room was only cleaned once; despite our requests. Room cards fail multiple times and had to replace several times. The cards could not access the exercise room. When we checked in, we recognized that the charge was higher than our reservation. After we raised the issue to the staff, they (more than one staff) told us that the differences or overpayment will back to our credit card after we check-out. But when we checked out, the staff only refunded part of the differences. We still paid more than our reservation. At the check-out, the staff told us a different reason for the overpayment and insist nothing they can do about the overpayment. Though we are generally happy with the facility, the staff at this hotel was not helpful at all. We could not get them to clean our room. And we were told different stories on our overpayment. We doNOT recommend this hotel. And we will share our experiences on travel websites. See above.

The hotel is dated and my room smelled so bad like stale cigarettes.

The rooms in this hotel are in desperate need of renovation, walls and corners in bathrooms were unclean, carpet and sofa unpleasant. Bed linens were good and the location was perfect for our trip so we continued with our stay, plus the front desk staff were awesome.

We were in room 336. Dry large 1 bedroom but the room smelled musty and urine, gross smell every time we entered, breakfast as ok, barely had any fruit and would put out 1 pint of blueberries and say they were out, could have been much better

This place was terrible!!! Manager Kim b sold my room for an uncharge and canceled my reservation last minute on graduation weekend leaving my husband and four children stranded. Their customer service was unprofessional and inconsistent. I was lied to that I canceled the room when that never occurred. Do not stay in a place where they do not value your business.

The bathrooms in this hotel need a very thorough cleaning. Scrubbing, bleaching etc. It made me wonder how truly clean everything else was. The breakfast though was very good and the food area looked clean. The rooms were large and the location just of I 40 between chapel hill and Durham was very convenient.

Clean, large suite, great staff Nothing

Property was clean but needs some updating.

Excellent experience Perfect Location -restaurant and shopping

Very kind front desk staff, clean rooms and comfortable bed. Would stay again!

Nice stay for one night. Breakfast is decent and staff is accomodating. Very easy to park, well lit parking area, feels safe.

Yes the room was roomy and well stocked in the full size fridge/ freezer, dishwasher with cleaning agent pack, comformable clean bed, peacefull location, well lit area, great breakfast and pleasant staff. I would gladly stay again for another round of a peaceful get away weekend.

Staff was very friendly. I wish I could post pictures. The rooms definitely need updating and better cleaning. There were dead bugs in all of the areas between the walls and the furniture. I mean at least a hundred or more. Nothing like bed bugs, but still disrupting. Along with the dead bugs, tons of cobwebs. The room had a funky odor. When I looked under the bed there was empty Gatorade bottles and someone’s sock obviously from a previous stay. Will not stay here again because of these issues..

The staff member was very kind and was also dealing with another leak. We had to move rooms. I was disappointed that they didn’t offer a room upgrade or to replace some of our stuff that was damaged. We were just moved and had to dry all our wet clothes

Smooth check in and great complimentary breakfast.

The breakfast area was clean and well-stocked. An attendant was always on duty. The variety of choices was far better than I've seen anywhere. Who offers two sizes of waffles and Nutella spread? Some storage in the bathroom would have been nice (had to use the closet). Mounted nightstands were not level.

Very clean, only thing we didn’t like was the carpet in the living room area needed updating. Booked for a wedding and needed a place with a kitchen. It had basically everything we needed. We were very pleased. Good breakfast. My other family stayed in Sheraton 5 min away and wished they had booked the same place. You get more for your money. Just needed updated indoor rugs and room were nicer than the one at Sheraton hotel 5 min away. The floor carpets is very outdated and maybe the ac not being too loud in the second bedroom

good location and good breakfast mattress could have been better - sinking and sagging springs