Tru By Hilton Euless DFW West

If you like sleeping in past 6am this might not be the hotel for you. The traffic on hwy 121 started well before 6 and was easily heard in the room. The room was very clean but the sheets had a funny smell. No AC in the hallways and in the room the AC was struggling to stay cool. Staff was friendly.

Very nice and clean

We stayed here due to canceled flight. Clean hotel, new. Good size room and bathroom. There is parking onsite. Breakfast included. 15 min to the airport

The hotel itself was fine. Good breakfast with a lot of variety. The pancake maker was finicky and worked when it wanted to. The only horrible thing I will mention was that we were on the 3rd floor and the hallway was extremely humid. It actually felt like they were blowing hot air which made the room extremely humid even though the air conditioning was working in the room. I informed them at the front desk and the said their maintenance staff tried to work on it but they could not fix it so they had to call the outside A/C company. We stayed for 3 days and the problem still existed. Personally, for this reason, I would not stay again because Texas is hot enough and you would expect it to be cool inside the entire hotel.

Nice place with a good location.

Probably wouldn’t stay again. With it being a new property it seems it has been a little bit unkempt and not as clean as it should be . Also kind of ridiculous there is a parking fee.

Loved the views, clean rooms, and friendly staff.

The arrival had an oder at the entrance.The front desk representative was nice.The room was clean the bedding was uneven. The shampoo on the 2nd day had a strong chemical smell and made my head itch.The front patio couches had black mold or something on the cushions. I paid $5 for a 20oz Dr.Pepper. One lady didn't speak English.

Great stay

Everything was great

Property was very clean and our room was as well. It worked well for a short stay. We arrived on Friday and checked out on Monday, but we never had any one come in to clean from housekeeping at all during our stay, which I would think it would have been cleaned once, at least, during the stay.

Everything

The staff were the sweetest. I had a layover at DFW (cancelled flight) and check in was so easy after all the stress I went through. I can’t remember the staff member that was there that night but she was AMAZING!

Very clean !

Breakfast ???

Was a great hotel!

Clean comfortable & convenient to airport

Room never got cleaned or towels replaced during my entire stay. They claimed I told them not to clean and I would never say that. Who wants to stay in a room with no towels and bins full of trash also the elevator didn’t work and everyone had to use the stairs .. breakfast was also horrible. Never again

Staff was amazing Sheets smelled used. Like there went changed from last person. Tv got stuck and wouldn’t turn off. Tv also was stuck on “welcome rocky” and I am not rocky. Had to have staff come turn it off at 11 pm when she got off work. I stood at front for check out for over 5 mins since staff member was hanging in office

Worst experience ever. All the elevators were out during our stay and we were assigned a room on the 4th floor. For a 65 yr old women 4 flights of stairs was a lot. Once in my room I felt like I was held captive be because the stairs were too much physical activity. No apology, no compensation nothing was offered for our inconvenience. Never again.