Hampton Inn Richmond West Innsbrook

The toilet was very low. Who in the world put those low toilets in your rooms? Stupid move to save a few cents! And no hand rails near the toilet to help get back off the damn thing. Bath tub very slippery! No mat or safety surface in the tub. I had to hang on to the grab bar to do any moving. This is a lawsuit waiting to happen. Plus the grout on the back wall is not properly installed. Water is able to get behind the tub. You are going to have rot back there soon, if not already.

Location Missing sheets and pillows for the pull out couch even when requested. The vents were caked with dirt/dust. Mold on the AC unit. The hallway was extremely hot and neighbors were loud late night and early morning.

Thank you everything was great

My room and restroom were spotless. Staff was friendly and attentive. Parking was easy.

The staff friendly and helpful. This is great location

No complaints! Everything was clean, breakfast was good quality and staff was friendly.

The breakfast was great and the staff was very nice

The staff working the night I checked in was very friendly. They made me feel welcomed.

Great stay truly recommend for all. Richmond is an charismatic city in Virginia

Front desk staff was amazing, I needed early check in due to some complications with my travel and they were so friendly and made it happen. Breakfast was great, room was fine, excellent value. The ONLY thing that wasn't great was whatever they used to clean the room with was incredibly strong scented, like air freshener had been spilled in the room. It wasn't just a clean smell it was overpowering and just way too much. The tub dripped every so often I guess due to pressure in the plumbing, but it wasn't a problem really.

fridge did not work, some aspects of room were outdated and could have been cleaner, there was a weird smell coming from the bathroom/ toilet that made the room smell

cost efficient, overall clean, quiet, friendly staff fridge did not work, some aspects of room were outdated and could have been cleaner, there was a weird smell coming from the bathroom/ toilet that made the room smell

Location in Williamsburg was very convenient. Easy access in/out of the property. Parking was limited in the front of the hotel. Most of the available for parking was in the rear and the side of the hotel. Did not feel comfortable parking in the back of the hotel. Would have liked more accessibility closer to the front of the hotel.

Parking was limited in the front of the hotel. Most of the available for parking was in the rear and the side of the hotel. Did not feel comfortable parking in the back of the hotel. Would have liked more accessibility closer to the front of the hotel.

Everything was good with our stay here . We were traveling with a Great Pyrenees and she was made welcome. Plenty of grassy areas and dog bins around the property. Several dog friendly restaurants across the street sharing a large outside venue with shade fountains pools and friendly ducks .

Staff at Hampton inns are always happy and helpful. We got in close to 7 PM and I just mentioned to the front desk if they usually have cookies out, so she made a point to go bake some.

Very good

Upon arrival at 8pm I was expecting my digital room key to be ready as I said I would be arriving at 7pm when actual check in could start at 3pm. The digital room key was no ready so I had to stop by the front desk where Tiffanie was working. She told me she had to check on the availability of rooms and told me to have a seat. I waited 15 minutes before going up to her again to ask how long this was going to take and she said she forgot about me. She then checked me in by switching me to another room than the one I selected on the Hilton app. We were staying with a handful of other people who also had the same issues upon arriving well past check in times. One of which I witnessed and it took him over 30 minutes to get his room key from the front desk clerk who was talking on the phone with someone for instructions while trying to assist him. I realized on day 2 that I forgot shaving cream and asked the front desk if they sold any. They supposedly had packets for guests but were currently out of stock. Breakfast was not anything special, average hotel breakfast. We stayed for two nights.

Good place to stay , breakfast was decent.

The breakfast was one of the best I've had at a chain hotel...and I travel a lot. The location was just far enough from i95 but still very easy to get to. The staff was friendly and accommodating. For some reason we didn't have a shower curtain or bath mat. By the time I noticed some of my party were asleep so I had to go get it and put it up. The staff were friendly and happy to provide it