Renaissance® Phoenix Glendale Hotel & Conference Center

Good

Great Hotel! Clean and friendly

Location to State Farm Stadium. Easy walking distance. Food options were limited.

The problems started at check-in. The front desk staff was rude, and we had to wait about 40 minutes because of an issue in their system. We were exhausted after traveling and had a small child who was tired and ready to sleep. From the beginning, the hotel did not want to give us the room type we had booked through Expedia. The listing showed a room with a balcony, and that was the room I reserved. The staff insisted that, according to their system, our reservation was for a room without a balcony. If there is a discrepancy between the hotel's inventory and the photos displayed on Expedia, that is something the hotel and Expedia should resolve between themselves. As a guest, I booked the room that was advertised. We were also given a $15 food and beverage credit. I specifically asked whether it could be used the following morning for breakfast, and I was told that it could. However, when the final charges were posted, the credit was not applied because, according to the hotel, it could not be used the next day. This directly contradicted the information provided at check-in. In addition, we were told that parking would be complimentary as a birthday gesture for our son. However, the parking charge was still included on our bill. Another issue was breakfast. When I booked through Expedia, the reservation indicated that a breakfast buffet was included. Upon arrival, we were inf

Parking was good and convenient and reasonably priced. TV options were basically local channels, for the room price there should be some premium offered. The room and bed was very comfortable pillows were great.

Friendly clean property. Will be back

Booked this room months ago to go to a concert. I went to check in and was told they oversold rooms so those who used a third party got bumped to a different hotel. Now, instead of walking a safe path to the hotel, we ended up going through construction and walking late by ourselves. As a female traveler, I carefully choose spaces to stay and will pay extra to be safe… being sent to a cheaper hotel in a not as lighted area is not what I’m looking for, if it was, I would have booked there. I travel quite a bit and this hotel is now on my no list as they don’t seem to care about female safety.

Exceptional

Exceptional

Perfect location. Rooms were nice.

And for the price you can not beat it or maybe i got lucky that day that the price was affordable. But 5 star is an understatement for this place. Good job to all the staff members and kudos to you for this wonderful place that you have here and the way you run it and is maintained. Defenetly will stay here again in the near future since it seems that work will bring me back to arizona.

Awesome place to stay, walking distance to Westgate.

Exceptional

Exceptional

No microwave in room only refrigerator

Really enjoyed this hotel, great location, new and comfortable and helpful staff.

It was very convenient to restaurants and shopping. No microwave in the room.

Beautiful place. Nice and airy atmosphere.

Excellent customer service.

Very helpful staff. Very courteous