Comfort Suites Greensboro - High Point

very clean and obviously pretty new because the ice machine had not been installed on the 4th floor. Beds were great! Halls were very quiet.

Pool could use some cleaning with pool towels near by. Everything else went smoothly.

At check-in, my card was charged prior to arrival; although I was advised it wouldn’t be until I checked in based on the app. The attendant didn’t know how to fix it—outside of charging my card for the full amount not reducing the previously paid amount. She needed a manager—who wasn’t onsite. I was allowed to check in as I’d paid for the day. That evening (late at night) my card was attempted to be charged three separate times for different amounts. My funds were held by the bank due to suspected fraud. It was a holiday. I had to borrow funds in order to complete my trip for my child’s track meet. The manager fixed the transaction. We were severely limited in ensuring our needs were met while traveling, which made our trip less enjoyable. The accommodations and staff were helpful. I just didn’t appreciate being blindsided by the additional charge of a night’s stay by the hotel; although I booked via Expedia, not the hotel.

Our stay was wonderful. When I walked in the door into the lobby it smelled amazing. It was clean and cozy looking. The staff were all very friendly and helpful. The whole hotel was clean and kept nicely. Breakfast was ok but there are 2 places very close if you need more or different food. It was convenient to where we needed to go. The process of checking in qas swift and easy.

Room was great. Breakfast was a little bland.

It’s was a great stay! Very clean and convenient to our destination

Will be staying again!

Great place, good food and friendly people

The room was big and very clean. The breakfast was decent can use some improvement.

Never received housekeeping or clean towels

Very clean and spacious

The lady I checked in with was pure heaven. Anything I asked for I received promptly. The old lady I checked out with was rude. She didn't want to give me my refund for my room being downgraded. Pretended to be the GM on the phone with Expedia customer service. I was about to get the room for another night but her rudeness turned me off from ever reserving a room here again. Second shift manager should be running the hotel. So pleasant. Not racist at all like the first shift older lady. Room clean but I woke up with a sore throat after sleeping on the pillow.

It was fine. Room as expected - everything as described, okay bed (not uncomfortable, but not great, either). My complaints were outside the room. The common area (lobby, downstairs hall, and breakfast area) had an incredibly strong smell. Likely intended to be air freshener, but I could barely breathe and it made me nauseous. My 2nd day, I tried to take the stairs because the elevator was in the cloud of air freshener, but the stairs are very worn, and I fell. At least there was no air freshener cloud as I sat on the landing until I recovered enough to go back to my room. I understand smell sensitivities aren't super common, so I still gave them an average rating, but thought I might save someone with similar sensory issues from having to deal with it.

Great place to stay. Clean room, quiet, good breakfast.

Pleasant staff always, clean room and facility. Had a very comfortable stay

It had a bed to sleep in. The ac barely worked, our room smelled moldy. We had to go down to the front desk to get a shower curtain. Room was cleaned, but not well. Curtains were filthy. The floor was sticky, like it hadn’t been cleaned for a while.

Power outlets beside bed did not work. Their "business center" was not working (needed an email document printed out). Breakfast so-so.

The room was very clean and comfortable . The staff was very friendly and helpful. I loved the stay.

From the time I walked in I was greeted by staff. She was super attentive and made sure due to my early flight the next morning I would have a little breakfast bag to go ready. My room was clean and the property was very safe. The only minor issue I had was the children in the room above me running around and jumping after 9pm while I was trying to sleep. I wish they would have been assigned a room on the first floor. Overall I definitely enjoyed my stay.

The kindness of the staff was beyond impressive. While I’m not a fan of the brands additional billing at 4 am daily it is something that can be overlooked.