Comfort Inn & Suites Hamburg - Buffalo South

The Check in girl was awesome!!!

Early breakfast very helpful for travelers wanting to get on road

I was traveling with my cat, Lukas, who is extremely fearful and insecure in unfamiliar environments. During our stay, he managed to hide deep inside the compartment between the mattress and the bed frame. To make matters more challenging, our room has two queen beds and he would quietly move from one bed to the other whenever we thought we had located him. Candace and Kim went above and beyond to help search for him. They patiently assisted with moving and checking around the beds, knowing that getting him out would likely require lifting and shifting the heavy bed frame. It was a stressful situation for me, but their calm demeanor, compassion, and willingness to help made all the difference. After quite an adventure, we finally managed to get Lukas out when he became too tired to continue his hiding game. Looking back, I am incredibly thankful for the support Candace and Kim provided during a very anxious moment. Excellent customer service is often measured by how staff respond when unexpected situations arise, and Candace and Kim demonstrated genuine care and professionalism. Thanks to them both for helping reunite a worried cat owner with her beloved companion. Their kindness will not be forgotten.

The staff are very friendly and helpful but the state of the property is TERRIBLE. Stains on walls, holes in walls, window curtain torn and hanging, water leaking in the tub that can't be turned off and a weird smell /cigarette smell in the room. Carpet is gross. The building NEEDS UPDATING and FIXING. You have good people working here. Fix up the property! Wont stay here again but its entirely because of the state of the hotel. Staff are great.

Horrible. This hotel is in very poor condition: the room smelled of cigarette smoke despite being non-smoking, the pool has been closed for renovations for a long time, and the property appears neglected throughout. Torn curtains, stained bedding and carpet, damaged bathroom wallpaper, cracked tiles made this one the most disappointing hotel stays we've had. We will never come back

The receptionist was very nice but that’s the only good thing I can say about that place. Is was very run down, stuffy and dirty.

Lightning was horrible. I think they had 45watt bulbs. No room darkening curtain, only a rice paper light curtain covering window right above AC unit, so when AC was blowing, it blew open the curtain so room was exposed to outside grounds. Shower wall was deteriorating & patched with Gorilla Tape covering holes & taping wallpaper in place.

I called to confirm with the property that my reservation was canceled. I spoke with Expedia who shared they would reach out but I wanted to be safe and follow up. I spoke with Barbra, who was amazing. Actually someone who should be running the place after my experience. She advised I call in the morning and speak with Mike or Kim - the managers on site. Unfortunately she wasn’t familiar with policy as she’s new and still in training. I called the next morning to connected with Kim. I explained that my dad had passed away and I needed to cancel my reservation. She shared that unfortunately my boyfriend called prior so she isn’t able to cancel it. We would be charged for 1 night. I was later not only charged for the first night, I was also separately charged (authorization request from Kim’s processing) in the amount of the full stay ($465+). I called to address this matter and Kim claimed I wasn’t charged. What Kim doesn’t know is they both me and my boyfriend have experience as managers in hospitality. She certainly didn’t have to authorized the card on file for the full amount of the stay since we had not checked in AND considering occupancy she wouldn’t have an issue booking the room at a prime rate even for a walk in. I would like for this experience to encourage a reward or recognition for an employee like Barbra and training and development for Kim. Thanks in advance.

The hotel is in the process of a much needed renovation. The staff is doing well with what they have to work with, but I would not stay again in the near future. The beds were very comfortable. The bathroom was clean, but in need of repair. For less than 12 hours it was fine for the price.

I booked several hotel rooms over a busy weekend. Half of my reservation was cancelled because the hotel had overbooked, it left us having to struggle to find another hotel - and pay double what the cost of what we had originally booked. One member of our group checked in to the Comfort Inn for a 4 night stay, but had to leave after the first night because the smell of smoke was too strong. The hotel is not a smoke free property, there is smoking in other rooms, and the smell permeates the hotel, no matter how much air freshner they spray. Do not stay here if you don't smoke, seriously.

Room was filthy, stained sheets and pillows. The breakfast was disgusting, no drinks other then water. And they put oranges in said water and it tasted like pinesole. The pool was closed completely. Staff was useless. We reported issues with the room when we first arrived. Broken door lock, shower curtain rod ripped out of wall, couldn't change tv channel. No one bothered to come try and fix anything. I will never stay at this cheap ass run down hotel. I've had better stays at motel 6 on the side of highways then this place. Oh and before i forget, no one even came to change out garbage bags. We stayed for a weekend and the only reason trash was taken out was because we took it down to the dumpster. And they couldn't even be bothered to come do a turn down and remake the beds or change out towels. So yeah no thank you about this bs place.

Yes

I need a frig with freezer so I can refreeze ice packs for the cooler and this location had that!!

It was very clean

Limited parking due to storage units placed all over parking lot. Pool was closed but we did not find out until check in. Noisy. Broken door handle at side entrance/exit. Stain on comforter. No housekeeping during stay

I usually stay at this place when I travel to Hamburg. I was totally shocked to see how much the hotel has gone down hill. From the moment I walked in the place it did not have the same clean appearance I’m used to. The check in wasn’t as smooth as it normally is. When I walked into my room it had a covered up cigarette smoke smell. I found the window broken, which I reported to the front desk where I was meet with an attitude of no big deal. When I went down for breakfast the area was dirty. I went to get some juice only to find out that the machine was removed. I asked the front desk about getting juice, was told the machine was broken. Again I got the feeling that they did not care. In closing I will not be staying at this establishment and will not be recommending it to anyone staying in the area, as I have in the past. Totally unacceptable

When I checked in and went to my room, the door was wide open. The pillows were all on one bed. There was no mini fridge even though there was a space for it. Both beds were broken and tilted sideways when you got too close to one side the hallway smelled like a sewage leak and there was construction going on.

Room was clean. Room didn't close on its own & didn't realize it til we saw it was open. Just a crack. Drapes didn't close all the was. Used clip on hanger to close it shut.

Hot water was not hot. Remote for TV did not work. (Replaced). Heat did not maintain temperature set on.

Noisy location as it's next to Red roof inn which allows loud music late at night. Stink bugs found in room, plus some dead bugs in the corner. Juice machine broken, no milk cartons or juice boxes substituted. Parts of hotel are under construction, & no ice on 2nd floor. Staff was nice.