Red Roof Inn Buffalo – Hamburg/ I-90

Very poor

I was not impressed with this location. Room was very dirty, smelled like someone had been smoking in there for days, burn holes in the blanket, broken dresser.

I've been here coming up on 4 months and I am extremely comfortable the staff is very courteous and professional the rooms are well maintained the water pressure is great and the property layout is also very welcoming

Exceptional

Bed was very comfortable. Check in was easy and girl was very friendly. Room was clean but rather old. What was surprising, was lack of things you usually expect such as soap to wash your hands.

Could not use the air conditioner / heater because of the dead bugs and mold in the unit. The blankets were stained and you do not dare step on the floor. There was a beer bottle on the stairwell . They say its a smoke free room, did not smell like one. I usually try to leave a good review

Inn was quiet and staff did seem to want to help , however the White fitted bed sheet appeared stained with old sweat marks . Bed cover also dirty around some of the edges. Not all rooms had a microwave or fridge. Soap dispenser to wash hands did not work.

Exceptional

Booked this place due to the low price and did not check previous reviews. The room was dirty and dusty, we ended up spending a lot of time away due to allergens. But we needed a place to stay for one night and the bedding looked and smelled clean, that was the only plus. No fridge or microwave, and the dresser was broken and missing a drawer. No soap in the hand dispensers. Stained towels. The door to the room was also shoddy and could easily be pushed in, we didn’t feel fully safe. There also appeared to be several people who live there with children, the kids were knocking on our door and running away repeatedly. They also kept throwing a ball against our wall. This went on until well after 9 pm.

yse

Bugs in the rooms. Holes punched in the bathroom door. Dirty linens and a seriously strong cigarette odor. Also the fridge was iced over and non functional.

My room had someone’s old food in the fridge, which had freezer burn and looked like it had been there for years, the microwave looked like it had been used in a frat house with spills all over it. There was no soap, shampoo, toilet paper or trash can in the room. When I called the front desk she said ‘we don’t supply soap’. When I walked to the front desk for toilet paper the staffer member poured some liquid hand soap in a dixie cup for me. The door had a 2” air gap at the bottom so my room was the same temperature as outside (pretty chilly overnight). There were bo towel bars and several lights did not function. The parking lot was not well maintained and had warning signs posted everywhere to ‘park at your own risk’. It generally gave movie murder scene vibes. I have stayed at all kinds of hotels across the states and Europe and I can say, this was the worst. The bed was made and clean which was its only positive. Maybe it doubles as housing for homeless people? I am not sure, but there was a complete lack of care of the property for seemingly no reason. A lot if the lights were out for the sign, so it read as ‘doo’ which was accurate, it was the doo doo inn.

I picked this place without checking the reviews which was a mistake - the many bad reviews seem justified - they gave me two full beds instead of a king bed that I reserved; the door security guard fell to the floor as soon as I opened the door (I put it back on but needs fixing) - room seemed to smell a bit probably from smoking. the soap dispenser was empty so I used body soap from the bathroom.

I would give zero stars if I could. Was given a very dirty room at first, rat poop in the drawers and IN THE SHEETS! Fire alarm kept beeping and I told front desk and they acted like I was lying. They finally sent someone to my room and he just took battery out (was still beeping) and he said he couldn't fix it without manager approval....offered a new room...great! New room was still gross but less gross. Still rat poop in the drawers. Toughed through it since I just drove 400 miles with my husband and toddler. Don't stay here

Loud til 1AM Restarting at 7AM

This hotel was chosen because of low price. We stayed there for three nights because my daughter was graduating. Here is the problems with this hotel. There was no microwave in the room. We had to request an ironing board. The light above the bed was not working. The management at this motel is renting rooms to the local homeless population. There are addicts wandering around all over the property. The air conditioning/ heater unit in our room was worn out. It worked but made a loud grinding sound. The owners of this location are Indian and they don't put money into the property. Even the neon display lights on their sign facing the highway are burnt out and they don't replace them. The only good thing about this hotel is low price.

Very good

Room smelled of cigarette smoke. Very bad. Would not recommend unless you are a smoker.

Drive way has potholes as soon as you turn onto the property. They need a better paint job for the whole motel look old and crappy. The lobby smelled bad as soon as you walk in. The tv did have a remote so I went down to the lobby and they gave us one but it did not connect to the tv. As a motel that should at least be in every room.

The staff was great, but that’s about where it ended. The bathroom door didn’t shut, there were pubic hairs in the bathtub, the safe had a whole cut out of it, a dresser drawer was completely broken and off the slides, the ac unit worked but the top was all busted. Towels were clean, bed decently comfortable. No soap at the bathroom sink to wash hands after using the bathroom. The floors were a little sticky.