Hyatt House Herndon/Reston

Clean room

Good location. But very old and shower room wear down, need improvement. Found stinky smell on room and no good ambient feeling.

We enjoyed our stay at the conveniently located Hyatt House Herndon/Reston. It was easy to get to all the places we needed to visit during our stay. Check-in was challenging because of a glitch in how Hotels.com pays the hotel for our pre-paid stay. After the desk clerk spent 20 minutes on the phone trying to sort it out, we were able to check in. Never had that happen before, and hopefully never again. Our room was spacious, the kitchenette was nice to have, and the breakfast was good, though the breakfast eating area is relatively small. We did note that the hotel could use new carpeting in many of the common areas. There's a giant bleach stain on the carpet on the 4th floor. But I imagine it can be expensive to maintain a well used hotel. We'd consider staying here again!

My Husband and I enjoyed our stay! Thank you so much!

The Fire Alarm went off and the Fire Department responded. GLORY!

Good

They did a nice job with breakfast! Overall, it was a great stay.

Very good

My stay was very comfortable. My friend and I shared a two bedroom suite the night before flying out of Dulles the next afternoon. Desk staff was friendly and helpful. The suite was spacious, bed was very comfortable, and bathroom was great. I will note that there was a noisy air handling unit in my bedroom--didn't bother me, it was white noise, but may bother others. Breakfast was ample and tasty. Hotel was an easy 15 minute walk from the Herndon metro stop. Several eateries were available in the industrial park nearby. I paid my bill fully before arrival through Booking.com. The Property supplied me after checkout with an e-bill that showed nothing was owed. The property later charged my credit card for the city taxes I'd already paid through Booking.com. After 6 messages left with the General Manager (who originally identified the reason for the charge) to resolve the issue with no response from her I had to turn over the disputed charge to my credit card company to handle.

The hotel is outdate but bedding and other services (breakfast and light evening foods) and deposit is extremely low of $20. This make me would stay here again in the future.

Everything was excellent

Great breakfast and friendly staff. All good

Exceptional

There was food available at 9PM. Although filling, the food was not up to Hyatt standards. Neither was the room comparable with Hyatt norms. Imagine, no where in the room was there an USB port, consequently our telephones could not be recharged after the 18.5 hour flight from Sydney Australia.

Exceptional

Pillows are to soft, water was running all night in the bathtub and the toilet. The dresser drawers would not close so if you wake up in the middle of the night to go to the bathroom, you’re running into the dresser.

Location, breakfast, beds are comfortable. Pillows are to soft, water was running all night in the bathtub and the toilet. The dresser drawers would not close so if you wake up in the middle of the night to go to the bathroom, you’re running into the dresser.

The hotel wants to charge their guest to provide bottled water. There is no bottled water provided in the room. There was no ironing board or iron in the closet. The worst was the Ac unit was making so much noise that was hard to sleep.

Breakfast was a highligt for this hotel

Great hotel