Holiday Inn Express & Suites Chicago West - O'Hare Arpt Area by IHG

Amazing staff is great love that there are all Dove products !!!!

It was ok for the cost. No service at all.

The room was sparse, the staff was friendly but not particularly oriented toward taking care of guests. One staff member put her leg in the elevator to stop it after we were in it, and then kicked a bag of clean towels into it, shouted something to another staff member and got into the elevator as if this was normal. That's just an example. I think we're spoiled by staying in Marriott hotels.

It was clean with a good location I had to go down and ask for clean towels. No one refreshed our room the 4 days we were there.

The rooms were clean the staff was great and breakfast was delicious! The front desk had different staff every day and they were all great. Thank you!

Breakfast was excellent..staffing was wonderful to us and help anyway if needed.. Elevator was slow and the other elevator wasn’t working..

Very good

Location Terrible front desk staff. Terrible housekeeping. Breakfast items run short and are not refilled. We stayed for 6 nights. Cannot get housekeeping done after numerous requests. The pool area is very dirty. Many general maintenance issues exist throughout that need attention. This location is very mismanaged!

Breakfast was great, had normal continental breakfast choices. The hotel was clean, and parking was easy. Location was a short drive away from downtown Chicago. Overall enjoyed the stay.

N/A N/A

The area and cleanliness. Nothing stood out not to like.

Holidays inn should change the management and bring some positive changes .

Good breakfast, staff was nice.

Things were close The pool wasn’t heated

Clean room

Exceptional

The location was great. The room was a bit small.

Terrible Customer Service

Not a lot of breakfast variety, but good.

Great place to stay when you need a hotel while in Chicago.