Best Western Premier Houston Downtown/Convention Center Hotel

This hotel is being upgraded from previous hotel brand and it’s noticeable. They are trying very hard to upgrade and make it nicer. It was close to both the George R. brown and Toyota center. The staff were all very friendly and helpful. Everything seemed pretty clean and fresh. The window unit was my only concern because I didn’t feel like it properly cooled the entire room, not awful but definitely not great. I would stay here again, despite that.

They advertised free parking and free hot breakfast. But on arrival, they charged $20/day for parking and there was no breakfast. I stayed there 3 nights and the water sputtered in the sink the whole time. On the last morning, the shower water stopped flowing after I had lathered up with soap.

No breakfast bar

Clean room, large space. Very polite staff. The breakfast is not free, different from what was advertised. 10 dollars for one cereal bowl tells you how much the breakfast will cost. There are some roadworks in the hotel vicinity so the access is a little bit confusing.

Room was clean, was disappointed to find the hot tub amenity listed was not working during my stay. Hotel staff were amazing.

The staff went out of their way to ensure my daughter and I had a great stay! I highly recommend this hotel!

Charged $20 for parking once arrived - front desk was apologetic but slow. Room was dated. Pool was ice-cold. Convenient walk to convention center.

I always try to choose a Best Western, staff is always friendly and helpful, spaces are always clean and accessible. Never have a bad experience.

Adding to the frustration, the hotel charged me a $40 parking fee for two days, instead of reconciling from the $100 hold, resulting in $140 now pending on my credit card. I anticipate the credit card company will release the hold, but the wait is a massive inconvenience. At Hilton or Marriott, I've found that incidental charges are no longer an issue. Given that you have my credit card details, you could process any charges when I check out, rather than placing inconvenient holds. Overall a mid-okay stay, but I definitely won’t stay here again.

Super friendly staff. I like the dark colored color themes. Clean and free parking which is so so nice in downtown Houston.

It was good stay there

Breakfast was good. Door didn't lock to our room, was easily pushed open. "hot" tub was COLD. Staff said it had been down for weeks...Sadly this was one amenity we really wanted because we were in town for an athletic event. Staff for breakfast was friendly and professional. Location was super convenient.

I like that it was very professional. And the breakfast selection was amazing. I enjoyed my stay. Young females coming in public areas with little clothing. Butt hanging out and just imagine what else. And she had small kids with her.

Pool

Always clean rooms, nice staff always ready to help you. The breakfast is good as well. We come to this hotel every time we attend an Astros game because it’s walking distance from Daikin Park. I definitely recommend this hotel!!

Good

Location Nothing

Exceptional

Surrounding area of hotel is run down. Parking lot is small and tight and only allows for one vehicle per room. Outer parking is available but not safe. Room was okay but the door lock is unprofessional. You can see where they removed the previous knob and replaced with a new key entry but you’re not able to use your key. They give you a paper to program your door to open. Room smelled musty, shower wasn’t hot enough but we toughed it out for one night. You can spend less money at a Hilton with a better area and cleaner, organized stay.

This hotel is older but the parking lot is well lit with plenty of spaces andthe hotel had security. Staff kept the breakfast refilled with all the usual items found at ihg express. We did not use the pool or hot tub. Our first room had a leak underneath the bathroom sink so we changed rooms but neither room had much water pressure. This location was within walking distance of what we wanted to do downtown so it worked well for us.