Hilton Americas-Houston

Excellent

We came for the World Cup game on Sunday and we loved the location. Unfortunately we experienced some construction noise outside in the morning but thats not the reason for the 3 star review. We had breakfast Monday morning June 15th and the reason is I am writing the review for your training mostly since I am a hotel manager myself. Your breakfast staff needs a lot of training starting from the host to the server and especially the most miserable older Mexican omelette station person. We approached her and she did not even bother to acknowledge us. Instead a friendly hello or good morning she was more concerned about the cleanliness of her ingredients station. We stood there at least 1 minute while she kept on cleaning then she surprisingly continued in a very rude manner to take our order and mentioned cannot read the sign it’s written there to chose your ingredients and then bring them to me… omelets will be ready in 4 minutes come and pick up. Wow we were almost afraid of going back to such a hostile person who sadly in the end ruined the overall experience. Bell staff and front Desk were very friendly and so was the service suppport person who was the only one who really understands what service means. Hopefully you will have a chance to correct that type of service behavior to improve your service in the restaurant overall.

Location to convention center For the price of the room I was dissatisfied with the quality of the sheets, coffee area (old creamer, low quality machine)

The staff is always helpful and very nice. Rooms are clean!

Exceptional

Walkable to convention center

Exceptional

Every thing was the best we couldn’t have been happier

Clean riom

The hotel is conveniently located across the street from the basketball arena.

the hotel was very nice and clean just wish I was given more knowledge about the place upon arrival because sometimes you don't think of questions to ask until it's too late.

Great stay, will recommend

Exceptional

Todo esta bien. 100% recomenaddo.

I had a wonderful stay. The rooms were clean and well organized. The staff were friendly and accommodating. Restaurants were easy to locate including a Starbucks right in the hotel. I loved that it was right next to the Toyota Centre so if you have an event there it’s 5 steps from the hotel. This hotel also has a spa with lockers and also a fully equipped gym.

Location and the amenities offered at the hotel

Exceptional

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Wonderful stay. It felt way too short, came just for a staycation, the location was walking distance from all popular spots. Everything Super clean, Staff super friendly and helpful. Will definitely be back!

Location, rooms , pool, service staff attention, definitely the breakfast buffet Restroom need to improve in cleaning