Comfort Suites near Westchase on Beltway 8

This was the best Customer Service I seen in a long time. It's refreshing to know that there are younger employees who can be very courteous and go above and beyond the staff. Here was awesome. Very clean very comfortable. We loved our stay. They accommodated us by putting us on the third floor because my son is 100% autistic and Stem's making a lot of noise and we didn't want to disturb the other guest. Thanks comfort suites

Passable

it was ok not many chocies

Location Not enough handrails in the bathroom

Very clean Everything was good

Around 12am, people banging on the door, ask us to open the door. Initially I thought they knock on the wrong door, but they keeps banging. My husband went to the door look through the peephole. 1 each on the side, 2 at the middle, black guys with angry looking, keep banging on the door. We did not open or talk to them. Finally they left. In the morning. My husband complains to the front desk young Chinese la dy. She said she personally escort them out. My husband said: you personally escort them out? I do not believe you. I think you are in with them.

Poor

Elevator did not work

They have a no smoking sign on the outside of the building but they sell vape supplies at the front desk. The smoke alarm in our room was missing completely. It smells terrible. There was mold. Plus there was no hot breakfast on weekdays.

Clean rooms staff was nice. Elevator did not work

Staff was very helpful and attentive

Elevator was Out of Service, No Hot Water and Front Desk was not very Helpful

Room carpet is stinky. Need to be washed.

_ Elevator did not work. Everything was old and worn out. It needs to upgrade.

Good

Size of the room They gave my son and brother a room that smelled like mildew/mold.

They gave my son and brother a room that smelled like mildew/mold.

So I’ve been to this property probably about 4 times and this visit was definitely different. Somewhat disappointed but first the complimentary breakfast was not the same. They had waffles, bread, some fruit, cereal and yogurt. Usually that would include freshly cooked eggs and sausage (mind you my stay was for 4 days). I had to go purchase breakfast outside the hotel. I was told to exchange my towels for new towels. The issue with that was she gave us back thin/rough small towels with stains on them including the big towels. The towels originally in the room were perfect, big, plush towels. I told her those were not the same towels we received in the room and she claimed that they ran out of the big towels. If you’re going to trade towels then it should be the same kind of towels. She pretty aggravated me because she didn’t even try to go above and beyond to accommodate something that she should already be aware of. There is mold in the showers and lighting in the room and bathroom was not enough. Other than that the price I paid for should have been maybe $75 or less because it’s like they cut a lot of extra amenities out and did budget cuts. The pool had debris in it so you wouldn’t feel comfortable getting in there. Unfortunately this will be our last time coming here.

Exceptional

I did not partake in the breakfast as I had somebody make breakfast for me each morning that I was in Houston. She was a former chef so she feeds me well. I like the location as it is close to China town which is nice for both her and I. The hotel is in need for some TLC. The outside has places where the stone siding has come off, there is fraying on the hallway carpets, the elevator was hot and was out of order for a couple of days. The shower was very low pressure and was hard to wash in. There was a hole in the wall next to the closet and then a hole in the closet. At 100 dollars a night this should be better. I will check my account to make sure the 100 dollar deposit hold is released in full. My room number was 311.