InterContinental Houston by IHG

Everyone was welcoming and provided us with great information regarding transport around the city. The restaurant food was delicious and our room was incredibly clean. Absolutely would return.

Great hotel and location. I strongly recommend this place.

Food is overpriced for what it is, we waited 45 minutes to an hour for each meal ordered, and the quality of the food did not match up to the price points.

I booked two Junior Suite rooms, but at check‑in we were told the Portugal national team was staying at the hotel and our Junior Suites were no longer available. We were downgraded to standard rooms without prior notice. The front desk agent, Alessandro, apologized and said we would receive complimentary parking, Club Lounge access, and a rate adjustment so we’d only pay the standard room rate. The next day, another agent confirmed the notes for parking and lounge access but said the rate adjustment still wasn’t applied, and no manager was available to speak with me. We also experienced hotel “lockdown” periods due to the team. After dinner on June 16, Houston PD blocked access to the hotel and valet. We were told no one could enter for about an hour, even as paying guests. At checkout, Debie and her manager Michael refused to honor the promised rate adjustment, saying parking and lounge access were the only compensation. The room itself was fine, but it was not the Junior Suite I booked, and the broken promises and disruptions left a very poor impression.

Everything was great. Only thing needed is a coffee maker in the lobby!!!!

Helpfulness of staff - especially the shuttle drivers and the cleanliness

Was a over great place to stay

Location Price

Very poor

NICE HOTEL IN THE NICE ARE, CLOSE TO THE PARKS AND THE TRAIN TO MOVE ARROUND. ALL MUSEUM ARE REALLY CLOSE.

Beautiful hotel. Comfortable rooms. TCH right across the street.

Nice hotel and wonderful staff

Comfortable beds & convenient shuttle service!

Great stay, nice staff

The location is great for visiting MDA. The self-parking was supposed to be covered by the hotel via use of room key card. It never worked and we had to pay each time we left the hotel.

Thank you.

The hotel was very clean and updated. The staff was very accommodating and attentive. My husband had a surgery at MDAnderaon nearby, so the location was great for me to go back and forth to the hospital and the hotel shuttle service was very convenient to get me to the hospital and back to the hotel. Front staff helped me with some changes to my reservation. Definitely will stay here for any medical needs in the future.

I had a good stay here

Over all good and convenient location. The bar was closed due to renovation. The tv in the room will pause at regular intervals.

Staff is very friendly from the valet people, to the bartenders, to the servers, to the shuttle drivers. Front desk people are very helpful. Very close to MD Anderson. Less than 0.5 mile walk to the main building, but the shuttle can also give you a ride. Rooms are clean. Robes are very nice. TV streaming services available by casting from your phone, so very easy. We've stayed at several other nearby hotels, but the InterContinental is the best.