JW Marriott Houston Downtown

Staff was above and beyond

The team at the JW Marriott was next level. Always a clean room, with continuous care. The staff were helpful and went above and beyond any expectations. The food, gym and overall stay was next level. Highly reccomend this hotel

I love love love the bathroom, when booking a room for some quiet time because im a mom and every now and then i need me a mental break and just to wind down, this was perfect for me. the room service, the fresh baked cookies just to say thank you, was top tier. The breakfast was a plus too. Will definitely be going back.. For my first visit first impression, there was nothing that I did not like about it. Everything checked out good for me. Oh if i had to pick, more movie channels maybe for some tv options for those who enjoy a little television.

I truly valued the staff's sincere commitment to providing exceptional service. Their eagerness to assist made a significant difference in my experience. It was raining when we arrived, and there is construction on Main Street. Umbrellas popped out, and immediate assistance with luggage was offered. I didn't like the untold price of alcohol; it was $90 for a double serving of Woodford Reserve.

We only stayed one night, but the room was clean and the staff was incredible and extremely welcoming.

Everything Everything

Very clean

Amazing experience

One of the worst hotel experiences I’ve had. Arrived at 4p and my room wasn’t ready. They told me 20 minutes. An hr and 20 later I needed my room to shower and change for a meeting so went to the desk and they somehow found me one. The room was tiny, faced an inner courtyard thing where all I could see was directly into 15-20 rooms, half of which were under construction except the one directly across from me where we could see each other. My room was right by an elevator where I could literally hear it going up and down the entire night. I’ve stayed in many jw marriotts and this was by far the worst. They charged luxury hotel prices also. I’d highly recommend looking elsewhere

Very good

Exceptional

This is way to expensive for what it is. There is no value here.

No

Room was wrong on ck in. Room old and broken items. Not all clean. Hot water issue. Noise issue. Location of room

It would be nice to know if a luxury hotel is under renovation BEFORE making reservations. Was notified by the hotel that the lobby was being renovated after a non-refundable reservation. Valet parking is across and down the street one block requiring guests to walk past several smelly garbage dumpsters to park and retrieve their car. Can't recommend the JW until the renovation is complete. With all that, the room was nice and the staff were courteous.

Exceptional

Superb

Room was spotless

Amazing stay and amazing hotel

The fitness center. The location had a lot of road work.