Candlewood Suites Indianapolis by IHG

Front desk service was amazing

Place was very run down. Will not be back

Room was clean and well appointed. The bed was comfortable. Complimentary laundry facilities a definite plus. N/A

​Despite these issues, I still intended to leave a five star review due to an accommodating gesture by the front desk. Because my schedule changed, I requested a late checkout rather than booking an additional night. The attendant graciously approved a 2:00 PM checkout instead of the standard 11:00 AM. ​However, at 11:00 AM, staff demanded that we vacate the room, stating that late checkouts are reserved exclusively for loyalty members. This sudden reversal created an incredibly stressful situation, forcing me to scramble for alternative accommodations at the last minute. If a late checkout was not permitted, it should not have been offered in the first place. Due to this lack of professionalism and consistency, I will not be staying at this location again.

Good

Room could have been cleaner but everything was very nice.

Exceptional

Clean, Friendly staff, Good Value The lobby is way too small when there are multiple families checking in.

Exceptional

Honestly everything is fine except that I got double charged at the end of my stay for over $300

Booked last minute for a graduation Memorial Day Weekend with the Indy 500 happenings going on. Perfect location in relation to where the graduation party was being held. Easy access to 465. Price was fair considering the events happening that weekend. Many places wanted a 2 day stay. Happy I was able to get a room 2 days before I was arriving.

The shower spontaneously went from scalding hot to freezing cold. The room temperature control spewed out loud, horrible sounds that woke us from sleep and had to be turned off.

Disappointing

Solicite la habitación premium por Expedia, y solo me dieron cualquier habitación porque era la única que tenian

Good

I was able to cook full meals with the supplies offered in the room. The hot tub was a nice bonus but could’ve been just a bit hotter that’s just personal preference though. I had a great stay & got to celebrate my boyfriend’s birthday in a nice location.

Everything is great. The only "complain" I have is the hotel is too close to the interstate, which is used all day and night and a lot of trucks using the motor break. But the hotel is clean.

Disappointing

Car was stolen off property, close to office. No one seen it happen. Sad

Clean hotel, friendly staff and gym and laundry room were kept clean and sanitary.