Extended Stay America Suites Indianapolis Castleton

I told staff I wanted first floor room due to mobility. I was told there was an elevator . The elevator was broken the next morning with no sign or anything. I struggled to go down 3 flights of stairs due to recent knee surgery . Also web said breakfast. And there was only old coffee and nutrain bars . Will not stay here agin . Staff was not helpful. Also the beds were very uncomfortable

Booked and paid online. Arrived with my kid. They had no rooms,

Out dated facilities. Staff was not at the desk for me to check out.

Hotel employee was great! Very friendly staff.

Exceptional

Exceptional

Bad

Property is old, looks poor and wasn't clean and room smelled like smoke. Had to go to another hotel

Definitely an extended stay hotel. Most of the folks live there full time. Smelled a good amount of Mary Jane on the property. Lots of dogs too.

Entire property smelled of marijuana.

The room is dirty..there are lots of cooking oil at the wall..the water in the shower is vey slow

Very good

Yes breakfast fresh yes

Arrived at approx 3:30, and waited at least 5 minutes for someone to appear to check us in. She was friendly when she did arrive. We got in the elevator and noticed how dirty it was. Then, we got to our room. It was only a double bed vs the queen bed as advertised and paid for. The lamps were dirty and busted. The backdrop on the stove was yellowed and torn, and the burners were purely rust. The bathtub had what appeared to be soap scum around the sides. The wall in the bathroom had brown streaks, who knows what that was? When we arrived back after a night out (1am) the check-in/out window was closed and not a worker to be found. Luckily our electronic key still worked. When we left, breakfast was coffee and prepackaged muffins. We’ve had successful stays at other ES Suites, but will never return to this disgusting, worn down, and dirty location.

The staff was great.

Very good

Do not stay here with family. I’m single mom with teenage daughter. When we arrived, people parting outside in parking lot. Church in lady announced my room number out loud when theyre were men behind me. Got to end of hallway where our room was and door to our room had been propped open with latch. Also, guy sitting at end of hallway on his phone. Did not sleep all night due to fear of safety. Expedia needs to add a safety part to their reciew:z

There wasn’t anybody at the checkout desk when it was time for me to head out. It was literally shut down with the overhead door drawn shut. No instructions on whether it was OK or not to just leave without turning in room keys. Some signage would be useful.

Room no shower curtain couldn't checkin room 2 not ready almost 630p.

Broken elevator, no toilet paper in our room. Very minimal breakfast (a few granola bars and muffins + coffee). The fridge in our room did not keep the food cold enough and we ended up throwing out meats, cheeses, yogurts. The hallways smelled like pot.