Residence Inn by Marriott Dallas Las Colinas

Staff was rude during breakfast time both times, the breakfast was great which was a let down dealing with the rude attendant. The rooms smelled bad upon arrival but did look clean. The power went out the following morning and staff was very unorganized and unprofessional in handling the matter. They did not give us any credit for the early checkout nor had any information to how long or why we had to be in a hot dark hotel room. When we left at 8 am and we received two separate emails for different check out times as well. We loved this place and this year it just wasn’t it.

Staff

The staff was so friendly and welcoming The air conditioning did not work the rooms were hot

Loved the pool.

I also discovered one of the outlets (a horizontal one on top of a desk) wasn’t anchored and when I tried to unplug the iron the whole outlet box came off. I had to dress again and walk to the lobby to get a spare from the night manager. My boss had checked into his room in the next building and I saw him with his luggage grumbling that he had to change rooms because his want still not ready. When he walked in the mattress was leaned up against the wall and used towels were still in th bathroom. He mentioned he last stayed he over a decade ago and it didn’t look like a dime had been put into the property since. He actually told me he’d suggest I never stay there again. Our experiences made me feel this was worth sharing. I enjoy Residence Inn, I’d hate to have more experiences like this there.

It was a great location and the room was very accommodating to our needs. I booked this hotel because of the free breakfast and the fact it had a pool. We went to the breakfast on the 1st day and it was horrible- didn’t have anything to accommodate people who did not eat turkey products or eggs. No waffles or pancakes. Then the pool was closed down the second day we were there and never reopened. The reason was that they were waiting for chemicals. So, two of the factors that made me choose this hotel were lack luster or non-existent.

Room was unclean upon arrival but decided to stick with it. Later when laying in bed i found a LARGE cockroach crawling on the floor. about 3 inches in length. Immediately took a video and went to the front desk staff who was unhelpful. Decided to leave the hotel after that. Expedia was extremely useful to get a refund and video evidence helped.

Nice apartment style living

Hotel isn’t what the pictures trick you into. Hotel room floors and bottom of shower were very dirty. 4 other families we know that stayed this weekend also said their rooms weren’t cleaned well. Surrounding guest were also awful, smoking weed and partying all night with loud music 2 nights in a row we had to call the cops.

I won't stay anywhere else when I come to Dallas.

No hot water, no internet connection, the room was smaller than what i was looking for. Just a horrible experience

The property is a bit outdated, but works properly.

The staff was incredibly nice! Our toilet was clogged, our room smelled like weed, and it just didn’t look or feel clean. Unfortunately we were too uncomfortable to stay so we checked out as fast as we checked in. But Itzel at the front desk was so incredibly sweet and made it easy.

Room squirrel was coming thru the ceiling. Move to another room and the air conditioner didn't work

I made reservations for 2 beds and a sofa bed for my family. When it was time to sleep pulled out the sofa bed and it was not clean at all. They need to upgrade their sofa beds if they are going to include them with the accommodation of the room. It was a bomber and disappointed because I purchased that room to intentionally use the sofa bed ?.

Great location feels like home away from home. I made reservations for 2 beds and a sofa bed for my family. When it was time to sleep pulled out the sofa bed and it was not clean at all. They need to upgrade their sofa beds if they are going to include them with the accommodation of the room. It was a bomber and disappointed because I purchased that room to intentionally use the sofa bed

The room and staff were great, there was still ice so the faucets had to be kept open but thats not something in their control

Had roach in the bed

Great location and few minutes from DFW.

Room was spacious Breakfast was top notch-variety on different days The wifi was not working my whole stay Bathroom was too small,commode looked like it was dirty of which it was like a scratch inside Kitchen area had no pots,for a room with a big stove with just one pot its ridiculous