Sonesta ES Suites Dallas - Las Colinas

The rooms are clean but the rest of the hotel is dirty. The elevator is scary gross and makes lots of noise. They forget housekeeping when asked.

Everything was pleasant. Just didn't agreed with pool being cleaned and closed on a Saturday. Could have picked a better day to do that. My kids were very disappointed especially after a very long hot day at the baseball field.

Super upset about the pool not being available. We were told it was out of order due to chemicals being put in to clean the water - mind you this was a Saturday. After a long day of baseball we were all looking forward to getting in the pool, wish we would have know ahead of time. Other than that the breakfast was good, elevator needs attention.

I killed 6 roaches very uncomfortable the whole night I took pictures an sent them to manager of this hotel

Room was very nice and even better than I expected. Beds and pillows were extra comfy. I loved having 2 separate bedrooms as I was travelling with a snorer. Best 2 nights sleep I've had in a while. Nice small breakfast, just enough. I will definitely stay here again!

I have not received my refund from my stay. The bed had bed bugs

Exceptional

The receptionist was awesome. The shower hardware was broken

We were there for a soccer tournament and decided that time we had a tournament in Dallas or Irving. We would stay there. They had a beautiful set up barbecue grill swimming pool basketball court for the boys. It was very nice. Very very nice. I must admit.

This hotel was filthy, broken down and unkempt

Poor air condition

Clean and decent breakfast Poor air condition

Liked the kitchenette, comfortable bed and pillows and the value

My room and kitchen was very small. And the bedroom was not separate nor did it have a door.

Superb

Very good

Exceptional

Superb

My coffee pot was broken, I had no hair dryer and had an ironing board but no iron. There were knives and two spoons but no forks in my kitchen One arm of the office chair was torn to shreds as was one of the curtains in the bedroom. The drain in the bathroom sink was closed and the stopper lever missing so I had to use a knife from the kitchen to open it. The towels at the base of the door to room 225 (there during my entire visit) suggests the room is being treated for something. As a woman business traveler I was alarmed to see one of the rear exterior doors to the hotel propped open one night. There were dogs staying at the hotel who were outside and unleashed. Overall, this property needs cleaning, updating, managing and some TLC. I’d love to know who gave this place an 8.

The roaches took over. There was roaches in the fridge and in the kitchen area of the room. I notified the front desk and they came with a can of roach spray. Unacceptable. Please get the hotel exterminated immediately.