Ark Suites By OYO Jonesboro I-555

Disappointing

1st room offered looked like bullet shot TV in living area nail polish paint on door know cigarettes put out on wall beside key entry Light didn't work properly food in couch 2nd room offered no TV in living area bed room TV no remote then they brought aa handful of remotes and said one should work one of the remote finally worked but the TV only showed black you could hear it not see it like a jail or something no sound no nothing and covers and floors had burn holes flat old pillows that cause much pain to back shoulders and head and back. I decided to just not stay and checked back out and left instead of trying a 3rd off from all the frustrations and no working elevators too walking up and down 3 flights of stairs especially when the side door locks don't accept room key so you have to walk the building ect

Exceptional

No breakfast. Coffee and apple juice. Cereal, no spoons. The rooms were clean and ours had a small den. TV no remote in den. A/C froze us out. Beds were clean. It's an older place but I thought it was neat. Lobby was clean. No breakfast. No pool. Elevator doesn't work.

Bad

Bad

Room smelled. Carpet wet from air unit leaking. Carpet dirty fridge didn't work

My wife and had a 3rd floor room. This is the second time we have stayed there within a 2 month period and the elevator was still broken. Our room had no remote for the TV and also only a half of roll of toilet paper in the bathroom. Really only positives was the staff being helpful and nice and bed was comfortable. We will not stay here again until the elevator is fixed or we are able to get a first floor room.

Horrifying property. Excellent price and excellent staff

this place was filthy! Would not recommend this place to anyone. Did not stay less than 5 minutes, then asked for refund, manager still has not returned my money! Everything! 1st- elevator out of order, rooms filthy mess, light fixture hanging with wires showing, cigarette burn holes in comforter, what is on the website is nothing like what we walked into, and for our money not to be returned is unacceptable. We did not stay not even 5 minutes. Walked onto the floor and could not smell anything but marijuana.

Poor

When we arrived, they had already given our reserved room to someone else. From there, things only got worse. They first tried moving us to a room where the door lock didn’t work, the room smelled horrible, and everything looked dirty and stained. They then attempted two additional rooms, both of which also had issues. One had another broken door lock, and another had no working lights at all. Eventually, we were moved to a room on the third floor, despite there being no elevator and my elderly mother traveling with us. The room itself felt unsafe and poorly maintained. The smoke detectors had been disconnected, the electrical outlets were so loose and damaged we were afraid to plug anything in, and there was even a hole in the bathroom wall. There were also no trash cans in the room. When we asked for washcloths, they said they had none. When we requested an iron, they handed us one attached to a giant base like it belonged in a museum exhibit called Hotels of Regret. To make matters worse, there was water leaking from the ceiling outside one of the rooms into a trash can in the hallway, and staff members were openly complaining to guests about management. The billing situation was the final straw. The hotel successfully charged our card, the payment had fully gone through on our account, and they still repeatedly attempted to charge us

The absolute worst place anyone could ever attempt to stay. Think of the worst place in the world and this place is worse. Do not book this sh;t hole.

We were unable to stay because we opted to pay upon our arrival, therefore Ark Suites booked all their rooms out before we arrived. So we did not have any of the rooms we booked once we arrived.

Elevator was broke and our room was on the 3rd floor.

The price was the best thing along with location. Elevator was broke and our room was on the 3rd floor.

Nothing Everything

Everything front desk was rude was not up front on extra cost besides room payment

Nothing Everything front desk was rude was not up front on extra cost besides room payment

Love the room size and the price… they’re clearly in the middle of some sort of development stage where they still have a lot of renovation to do. As well as staff hires, interior upgrades and modern technology… but I enjoyed my stay, staff was wonderful!