Stayable Kissimmee East

Bad

SLEEP WITH YOUR PISTOL UNDER THE PILLOW IF YOU STAY. WE PAID AND STAYED SOMEWHERE ELSE!

Good

Bad

Disappointing

It was difficult to talk to a live representative.

The beds were horribly uncomfortable. The air conditioner did not work very well. There were roaches everywhere. In general, the place was really disgusting and I’m glad I only stayed one night. Everything the cleanliness, it stink it was disgusting and dirty

The fact that they wouldn't get my room checked in for me at a very serious time that was crucial for me

Nothing The fact that they wouldn't get my room checked in for me at a very serious time that was crucial for me

YOU GET WHAT YOU PAY FOR; this property is old, rundown and resembles a crack den. This property is old and neglected, with no customer service-guests must self-check in via a confusing online process while attendant watches you and provide a scrap of paper with Room number and Passcode to the room. The building which housed my room was poorly marked, dark, and moldy with paint chipping off railing with no elevator. The room was extremely minimalist and bare bones; two beds, no end tables, TV console and TV, refrigerator/microwave and three lights in the room. The beds were hard, uncomfortable with deflated pillows; the bathroom was visually disgusting with painted tub & vanity both with chipping paint, disgusting mold on showerhead & soap holder; the view from balcony was a rundown playground that looked like it was straight out a horror film. The TV wasn't plugged in & had no reception to the RUKU. The 1 rating was generous because it deserved negative number, I highly recommend YOU RUN not walk from this GEM of a property! Overall, I would not recommend staying here.

The room smelled badly of mildew, there were little insects everywhere, and the shower head was broken.

There’s no one at the front desk. They gave us a code. The code did not work. Eventually a staff pass by and open with a key. We text and call to get a working code and never got a hold of anyone. We could not leave the room or we would be lock out. No hot shower. German cockroaches everywhere. And a horrible bad. Again… you can’t complain as they will not answer phone or text. Save your self a headache. Do not stay here.

It was in a good location, stores everywhere There’s also a restaurant in the front

Staff at the front desk was unpleasant. The room looked nothing like what is on the website. There were holes in the wall. Broken thermostats. Booked a family suite for 5 people and the room only had two towels and no rags. Their floors were extremely dirty. There’s no broom in the room. The floors were extremely dirty. The refrigerator was barely cold. The pull out sofa was a cheap foldable futon. No hot water. The bunk beds had no blankets. Requested them from the front desk and didn’t receive them until 4 hours later. Don’t get me started on the roaches that we saw. And I definitely can’t forget about the mirror that had us jump out of our sleep. It fell off the wall. Looked at the hook and it had a faulty setup. It’s safe to say that I won’t be booking this property ever again.

Wonderful

Who knows what condition the room was in?? We couldn't get in the building! And we got NO answer when we called repeatedly. They never returned our phone calls. There was NO staff and the digital check in did not work. This might be a beautiful hotel, but we will never know! Plus the customer service refuses to issue a refund and hotels.com tried, but the hotel says they are "very clear on cancellations". HOW IS THIS A CANCELLATION? WE COULDN'T GET IN THE BUILDING!!! Utter nonsense and highway robbery ~ THAT is my review.

Location Property, old, dirty, looks like homeless hallways

The size of the room The front door locked when I arrived no front desk service for 2 hours

Disgusting place. Arrived at 9 pm and found the door locked and no answer to calls or text.

There was no hot water and barely any water pressure, which is completely unacceptable for any property calling itself a hotel. On top of that, the long-term residents have zero respect for quiet hours. Loud music and blaring TVs after midnight on a Thursday is ridiculous. This was easily the worst “hotel” I’ve ever stayed in. Save yourself the frustration and spend a little extra for an actual hotel - you’ll regret it if you don’t.