Embassy Suites by Hilton Knoxville West

The hotel was clean and very nice. My room was on the smaller side, but it was also clean and welcoming. The staff was great and the breakfast was pretty good. The pool could have been bigger, other than that, it was a great stay. I would definitely book there again The pool was small and it was a little pricey

Exceptional

Breakfast was great

I would have liked some type of paper menu for room service.

I have stayed at this location multiple times and this is the best Embassy Suites I’ve ever stayed, they have all been great but this is the best, I love it, I have literally lived here for the last month or so while I am between houses. The manager, Karen, is wonderful to work with and just chat with. Michael, over housekeeping, is also great as well as the front desk staff, the morning breakfast crew, nightly dinner and lounge/dinner staff all the way down to housekeeping.

Very good

The staff was amazing and helpful, we appreciate the hospitality shown. Clean rooms, good snacks, great amenities and awesome atmosphere. We have already booked again with them.

Nice place and the staff were very friendly and helpful. Room with 2 queen beds was very large and spacious and very clean. Complimentary coffee and tea in lobby area was a great treat. Did not have a chance to go to the breakfast but I heard from others that it was great. We also utilized the washer and dryer on the first floor which came in handy. Detergent was given to us for free by staff. Would definitely recommend this place and revisit when we get a chance.

Very good

Lighting in room and bathroom could have been better.

Fantastic place! One of the best places we have ever stayed in 30 years of travel.

room was spacious and seemed renovated. There were a few spaces that still need renovation. Carpeting, the cabinet doors were both loose. The beds were very comfortable. The manager's hour offered drinks and very light snacks - cheese and crackers, fruit, vegetable tray. Breakfast was extensive and the omelet was cooked to perfection. We would definitely stay there again.

Superb

My wife discover blood on the sheets. The staff had to change them.

Very good

Superb

Exceptional

The staff was superb especially the front desk (Mackenzie) and the entire breakfast staff...would highly recommend based on their customer service alone!

Clean and convenient. Will definitely stay there again.

The location was great, the facilities were excellent! What isn’t to like about it.