Home2 Suites by Hilton Knoxville West

This is next to the expressway. I was not able to sleep the entire night due to the noise!!

The parking lot turning into the area is terrible. Otherwise fantastic place to stay. Beds were comfy. Everything was clean. Close to everything.

Exceptional

Great stay!

The location is what we needed. Several chain restaurants in the area. Plenty of parking. Andrea was helpful and professional I knew when we booked it that it was located off I-40 however the noise level in the room from the interstate was unacceptable even when I used ear plugs. The kitchen set up was poorly designed in my opinion. It set up galley style but with a long table and bench seats right next to it making it impossible for a large group of people to access the various food stations. It took 5 minutes to bring out another pot of coffee when the pot was empty and there were no plates or bowls. To me that just shows a lack of attention to your job or not enough personnel. The pillows were awful, just kind of a lumpy mess but the beds were comfortable. I wouldn't even sleep with the blanket on the bed as it had seen better days, looked kind of gray and dingy. And what's with being charged a $25 fee up front for "incidentals"? Yes it will be deducted after you check out but that just seems unnecessary.

The breakfast was pretty good, the bed was comfortable, and the staff was friendly. The pool was broke which was disappointing since we looked for a hotel with a pool for our kids, the first night we stayed there was people in the lobby partying which is not the environment we wanted to be around with our kids, and we thought we lucked out getting top floor but could still hear the people next door as if they were in the same room. Their tv was down low and I could still hear what they were watching as well as everytime they went to the bathroom. Walls are too thin.

The WiFi is slow… Other than that, everything is good.

The Breakfast was terrible! Hot food - cold - quality was terrible Gym had no AC - was not working

The bed was too hard not enough pillows or bedding to keep warm cause felt like meat locker at times but the breakfast okay and staff nice. The pool not open but really needs clean it was green looking

Room was nice and clean and staff were very attentive and helpful and the breakfast was really good, lots of options to choose from. Only downside was the pool was closed.

Superb

Nothing

Clean and roomy Nothing

The room was very clean and spacious. The night staff was amazing! So kind and so helpful! The location was great near shops and great food. We enjoyed our stay

Good

Room was spacious & clean, property was clean, staff was nice. Breakfast selection was poor. Pool was closed in the middle of April.

Not what we expected from this chain, During the time we were there, (checked in Tuesday, left Friday) never saw housekeeping (little tag on the bathroom mirror says "daily") The pool wasn't open, isn't listed as seasonal, and was nice weather, part of our visit was afternoons sunning by the pool (didn't happen). The shower was dingy and no water pressure, the grab handle had rust stains running out of the bottom. Pick another hotel, many in the area.

Location Clean

Could have done without the bug/flea bites. Perhaps some flea & bug treatment on the carpets would help after someone stays who has pets.

Didn't like getting bit by bugs or fleas... can't say for sure which one but I had a few welts and itchy bumps before leaving.