Motel 6 Knoxville, TN - North

The check in clerk couldn’t be heard because there wasn’t a hole in the glass to speak though. The room smelled so foul from the stale cigarette smoke. Roaches were crawling on the back of the door. I have never seen such a disgusting room! I immediately checked out and drove to another hotel.

Traveled with my fiancé,and 18 year old daughter. We went to see a show in downtown Knoxville a 3 hour drive from where we live. Booked this hotle last minute online,because we didn't want to drive back home so late. When we got there the staff didn't speak English so it was hard to communicate he also tried to charge me a extra 10 dollars cause my reservation had two people instead of 3 which I didn't think that would matter due to it being a double bed hotel room. He gave us a room that was completely disgusting! Burn holes all over the bed cover, floor was nasty,mirror was nasty just the whole thing was horrible, and I've stayed in some 1 star hotels before nothing ever this bad, I would have slept in my car before laying on those beds! Even sleeping in the car wasn't an option because there were definitely some shady people in and out of the other hotel rooms....we drove home that night!

When I made my reservation I asked for a non-smoking room. The decal on the door indicated no smoking. We walked in and it reeked of cigarette smoke. We had our sweet dog with us. She kept sniffing the air.There was stains on my bedspread with a cigarette hole. Needed to go to the bathroom after a long last stretch to the motel. There wasn't enough toliet paper to wipe and no other roll to be found, so my husband got our kleenex from our car. When we checked out I let the front desk lady know of our disappointment and she didnt care. We were thinking this probably wasn't the first time she heard it. Her Customer Service needs re-training. She acted liked she doesn't like her job. We couldn't wait to leave this place. The place is a dump.

Ac did not work right had a terrible night and won't stay there again

N/a

I booked here for my son graduation and called to inform I was running late but the staff didn’t understand English or something very well and told me I didn’t have a reservation and kept hanging up on me

We had to wait an hour after check in time for room to be ready. Location is sort of sketchy, A lot of homeless people walking around. No refrigerator in room. Rooms need updated and cleaned better. Yes it was cheap to stay there was only option due to being in the area for a concert.

Staff very friendly! Means alot! Rooms have been updated & are very nice!

Location Toilet seat was loose water spots on the door and the wall in between the toilet and the bathtub.

Room was dirty found condoms under bed and got charged my Expedia and by the motel. So I spent 150$ for 1 night unless Expedia will refund my charge.

Nothing really like I didn't even stay the night I left and was charged for not staying there. The room was dirty, and the linen was dirty and torn. It felt unsafe because the door didn't lock properly, and the safe wasn't very kind or helpful either.

We were there about 7 minutes in our room. We left. Wouldn't recommend at all.

Floor was very dirty and had a large depressed area where vinyl was cracked with some missing. Shower had no place to put shampoo/shower gel bottles while in shower. Shower floor was slippery and the area around drain wasn’t finished well. Needs at least one grab bar in shower. One mattress was good but the other was way too soft.

Bad

We were told our room was just remodeled. However, there were cigarettes holes in the comforters, the shower had black stuff in the grout and looked dirty. The floor was uneven and dirty also.

Passable

friendliness of staff roach in bathroom, no upper lock on door

Poor

No

Passable