The Orleans Hotel & Casino

Staff was not helpful with luggage or deliveries

Great hotel and location was under construction at time but was still great stay

Ive been coming here since 10 years old im 33 now and I bring my kids here. Off the strip but has everything a family needs movies pool spa bowling . Love this place

back again at my favorite hotel to stay at in Vegas. I noticed they are renovating the rooms and I can't wait to come back and stay at one of them. Still my favorite hotel to stay at.

The hotel room smelled like sewer, we asked to change rooms in which they did. They charged excessive fees, the water was shut off without notice for 10 hours. Construction was being done without notice prior to booking. It was the worst experience at any hotel I’ve been to. The staff were very rude and not helpful at all! I’m not sure how this hotel has remained open.

The staff is very friendly, the rooms are clean, and everything is excellent.

The hotel is updating the property and I could hear the construction noise starting very early in the morning. But we were out all day and the noise had stopped by 4pm. The rooms are large but definitely needed a much needed face lift. Thought it was odd not to have a closet in the room. Just a hanging rod in the bathroom to hang up clothes. We ate in the cafe for breakfast and had dinner in the Asian restaurant. Both were really good. The location was good and all the hotel staff were friendly and very welcoming.

Was no water in the room at 11PM till 8 AM

Hotel floor smelled horrible. Smelled like old trash or something. I’ve never had a bad experience there so I was very disappointed

I would not even give this place 1 star. Horrible stay, room smell like sewer, I had an old bar of soap left in the shower, I didn’t even feel comfortable walking barefooted in my room, water was shut off without notice, when I called to speak with the front desk manager she was very rude, cared less about my experience and continue to go against me when I told her I was not given notice about the water being shut off. I also informed the manager that I tried to go bowling when it opened and was advised the lanes would not be open until the evening. All she had to say was I don’t know nothing about that. When I told her I was gonna write a review, she lied about her name placed me on a long hold which someone else had picked up and when I asked for the front desk manager and gave the name she provided me they informed me That they had no manager at that name they gave me the correct name, which was Val Luis. There was not one employee in that place that was welcoming Or helpful every employee that I came in contact with We’re rude and made it very obvious that they hated their job. I would never in my life if it was the last place open stay at this hotel again or recommended to anybody.

Great value! I will definitely stay here again for a future visit. They are undergoing room renovations and we stayed in one of the newly renovated smoke-free rooms. It was spacious, clean, and comfortable. I love the location as I do not like staying downtown or on the strip. This is so close to Chinatown where most of the food joints we frequent are located. Front desk, bell, and valet staff were all very friendly and helpful.

Drain for tub and sink was slow to drain. Standing in the tub with dirty water. Needs new adapters etc for mobile devices. Lighting is very dim. But overall pleasant stay in the casino area! Friendly staff helps.

The renovations are amazing. We will definitely visit again!

Stayed in a renovated room. No mini fridge, no complimentary bottled water. Bathroom was not too clean. Lots of hair in shower drain and a streak of something on toilet seat. Beds were comfortable and clean. Didn't use casino or dining. Valet parking a plus. Would stay again with upgrades.

Normally when we have have stayed there it's been decent. This time however construction to rooms was going on . No water from 11pm to 8am . Asked for extra blankets and lady said we will get to you when we get to you and hung up . Waited about an hour called back and lady said we are busy and hung phone up . So no blankets for kids . Pool was nice as always . That's about only good thing . For the resort fee they charged it should of been waived .

The property was under construction (remodeling)and there was a lot of dust by the elevators. Some down the hallway Ice wasn’t easily available. However the staff was great and accommodated us and moved us to a floor without construction. Just check to see if it’s finished if you book.

They didnt extend

It was a great stay. Easy and smooth check in and out. Had a good good court and loved the pool!!!

Ok

I had stayed there about 10 years ago and had a better experience. The property has declined a bit, but still not a bad value for what we paid. It looks like they are renovating a little bit on the floors so that was in progress. Didn’t like that the rooms were not cleaned daily. With two of us in a room using amenities, a daily cleaning, and fresh towels would’ve been nice. The outside of the hotel and pool area was a little dirty