Extended Stay America Select Suites Baltimore BWI Airport

My sheets were used and the bathroom sink was full with water. The place wasnt cleaned and it was very obvious.

The parking lot was clean. The cleanliness of my room was an absolute disaster. I was booked for 2 nights but I ended up booking with another hotel i could NOT have my children and myself sleep under those conditions. The carpet looked and smelled soo bad…the bed have someone’s else hair all over the sheets…the bathroom….the tub…everything was just eeew….The staff did come clean again but the entire facility needs to be torn down and revamped. Until then I won’t ever stay at the extended stay-sorry.

Exceptional

Cleaned better then most Parking was garbage

This facility was poor at best. Inside was fine but I felt unsafe with the clientele and the cleanliness and the maintenance of the building.

It had a stove and microwave The non smoking room smelled of smoke. The floors were filthy. There were no cutlery or utensils in the kitchen, not even a cup.

I seen the pictures online about the place and I was impressed and I’m on vacation. Well, when I got to the property I’m like Hell No I must be at the wrong place. The property looked ran down and you had drug addicts everywhere. So I’m thinking let’s see how the room is? Well the lady at the front desk would not let me see the room RED FLAGS? Well they changed shifts and the new guy gave me the key to the room to look at but he warned me the pictures online is not the pictures of this hotel. FALSE ADVERTISING!!! I opened the door of the room and instantly said HELL NO, Bed Bugs written all over this place. I called Expedia quickly asking for a refund or find me a better place. The guy at the front desk was very apologetic and said I don’t know why they put those pictures online. After 2 hours on the phone with Expedia they found me another hotel near by but I have to pay $400 for this place and they will refund my money at a later date. Had no choice but to be held hostage. I took the room which turned out to be maybe just a little better than the Hotel Junkies Place. With all the delays and my first day wasted I just settled in and made the best of my situation. Long story short do your research and Please whatever you do don’t believe the pictures Expedia put on their site.

The hotel is clean and quiet. Staff very friendly and helpful. Easy check in and out process. I certainly recommend

Passable

Dirty towels and no lighting on desk/table area.

Bad

I reported that the toilet wasn't working properly, and they didn't care.

Clean room nicely set up friendly staff Everything location was important

Everything location was important

That they charge for you ESA pets, linen and towels, to clean the room. The rooms are only cleaned every 14 days. If I didn't bring my own cleaning supplies. The place needs an update. The extended stay in California are better in all areas.

I like the people staying were friendly and that you could bring you ESA pet. That they charge for you ESA pets, linen and towels, to clean the room. The rooms are only cleaned every 14 days. If I didn't bring my own cleaning supplies. The place needs an update. The extended stay in California are better in all areas.

Bad

Exceptional

Exceptional

I arrived at the property to be told I had no reservation. The attendant said it was probably at their other location about 1/2 mile away. Went to that location and was told there was no reservation. I double checked my booking and it said it was the original location. Didn’t stay at either one. Rebooked somewhere else. Both places seem a little shady