SpringHill Suites by Marriott Baltimore BWI Airport

The hotel is very clean and the staff is friendly and helpful. The hallways and elevator are very hot. During my 4 night stay the pool was not open the first night, the internet was down 1 night, 1 elevator was always out of order, and 1 night the second elevator broke. There is no outdoor seating besides a 1 person bench.

We really enjoyed our stay at this hotel, the rooms were super beautiful and clean, and the entire property was clean. A very, very nice Breakfast. The only disappointment was that the pool and hot tub area were closed, but they were repainting it and it reopened a few days after we left. So they are keeping up the property and that is important. The staff was delightful, totally recommend this place to stay.

On Friday, June 12, 2026, at approximately 9:00 p.m., my family and I checked into your hotel. Upon arrival, the front desk staff greeted us pleasantly; however, we were never informed that the elevator was out of service and completely inoperable. As a parent traveling with two small children, access to an elevator is not simply a convenience—it is a necessity. After checking in, we were assigned a room on the fourth floor. Had I been informed about the elevator outage prior to being charged and assigned a room, I would have had the opportunity to make an informed decision regarding whether to stay at the property. Instead, my payment was processed without any disclosure of this significant inconvenience. To make matters worse, the room itself was not in acceptable condition. The bathtub was dirty, the carpet had an unpleasant odor, and the overall cleanliness of the room did not meet the standards I would expect from a Marriott property. The combination of an inaccessible room location, the inoperable elevator, and the poor condition of the room created an extremely frustrating and stressful experience for my family. As a result, I was forced to cut my trip short and return home to Massachusetts with my two young children. This unexpected disruption caused both financial hardship and significant inconvenience.

The housekeeping itself was very good. However, the carpeting and upholstered furniture everywhere from the lobby to our room is in desperate need of cleaning. I wouldn’t stay in this hotel again for this reason.

Overall the hotel was well maintained and I had a good stay however the pool was closed for renovations and was not shared until I was checking into the hotel.

It was nice having breakfast there every morning. Staff is all very friendly. Room was cleaned every other day( which is what we asked for).

The quality of the breakfast was not great. I do not consume pork and the turkey was being picked up with the pork utensil. Smoke smell in the hallway.

Our room was clean and quiet. The staff were helpful and friendly and breakfast was delicious. My family really enjoyed the hot tub too.

Room was clean. Staff was helpful. The hotel in general needs an update.

Front desk staff was extremely helpful. Room was clean but little dated.

Clean Room, Friendly Staff

Adjusting the room temperature was difficult, and I would appreciate having a water bottle for more than just each person. The sofa bed was very uncomfortable to sit on.

Pool closed without notice for scheduled maintenence. Had to track down toilet papet took 45 minutes. Very small breakfast area. AC did not maintain temperatures. Crazy hot, then crazy cold. Overall, very disappointing stay.

The breakfast area was small. It was a crowded. Couldn't get the full experience.

Nice hotel. Good location. Good parking. Good room. And good breakfast. I'd recommend.

Excellant Breakfast .

Staff was awesome, clean rooms and the breakfast was great.

Hotel and rooms smelled like a wet dog. Rooms weren’t the cleanest. Underneath the pulled out coach there was trash and you could tell it hasn’t been cleaned in awhile. Only booked here for the pool for our kids. However it was only open 6-10 instead of 10/10. I specifically asked the week of when booked. Let down overall.

In town for a wedding and had a great stay.

Staff was helpful. Room was clean. We enjoyed stay at Merriatt Hotel.