Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

This is a great hotel! Love the free Starbucks Coffee in the lobby. The rooms are spacious and clean. Hotel has a great pool / hot tub and restaurant.

Staff was amazing from the front desk, to Jim the shuttle driver, to a Jen at the bar/restaurant. Room and hallways were clean and well maintained. Would 100 percent book again when in the area!!

Tried a couple ways to connect to the WiFi and it never worked, including the exact instructions the staff gave me. The highlight was the breakfast

Room was clean and the water pressure in the shower was amazing.

The room was clean and location is good

There were multiple stains on the ceiling. Paid for a room with small kitchen however there were no utensils cups or glasses. Had to request cleaning as they missed two days of refreshing towels and taking out trash. Disappointed as prices were high due to multiple college graduation but inexcusable as to quality and cleanliness of rooms and common spaces. Air conditioner not working properly

Since breakfast is not included and the room have a kitchenet, it should have dishware and utensils.

Hot tub was broken most of the trip. Was one of the only reasons property was picked

Great stay. Staff super helpful.

The staff was amazing. Attentive and respectful. The restroom had a barn style door for the bathroom which restricted privacy. The tub needed to be cleared as it was holding water. The room was advertised as a suite but was just a two queen room.

喜歡那里的早餐，員工很友好

Rooms are worn out and musty.

staff was super nice I did not get the room I paid for. I was given a handicap room with one bed. I was suppose to get 2 queen beds and it was a kitchenette. I did not get what I paid for.

Room was clean but a luttle dated. Staff were nice enough but inpatient when there were several guests in line. Breakfast was good but pricey. Hot tub and pool are great. Only 1 guest laundry with 1 washer and 1 dyer and no change machines. Front desk had no change. Ive stayed here many times and usually enjoy the hotel but this times a little disappointing.

We chose the hotel because we wanted to use the pool and hot tub. We were breaking up our trip between Ohio and Vermont. We tried to use the pool despite it being crowded. It was fine until a mob of teenage girls came in and took over. The younger tournament kids and their parents all got out of there and warned me that it was going to get bad. They jumped in the pool, splashed myself and my 6 year old. Crammed themselves into the hot tub while we were using it and their “adult” had them move into the corner where my small child was for a photo. Not one of them saw him or even looked. They just pushed him out of the way. When we couldn’t take the screaming, we left. The person at the front desk claimed it would be a HIPPA violation to warn that a large group was in most of the hotel. She also refused to say anything to the rude guests because it wasn’t 10 pm. Pool closes at 10. She offered to refund my room at 9 pm so I could leave and stay elsewhere. So rude.

The staff were over the top friendly and helpful. From the moment I got there, they were greeting me and offering me services. JJ and the bar was fantastic. She made sure that everybody had fun

I will be back if even just for dinner! The room and pool and hot tub were great, but JJ at dinner made the trip the best!!!! Very happy with the service and food!!! JJ made great recommendations and her personality was amazing we are thinking about returning just to see her and have more awesome food!!!!

I only booked this hotel to go swimming with my daughter and the pool was closed… the hotel staff told me that I could get a refund through hotels.com which was not true I did not ever get a refund. I called nothing happened. I will not be booking with this site again and I will not book this hotel again. Very disappointed the room was actually pretty dirty too and then I believe it’s a free breakfast and the breakfast was $15.

The fact that you have to pay for Amenities that should be included in your room

Pool and restaurant were closed. Breakfast is $15 per person.