Homewood Suites by Hilton Syracuse/Liverpool

No more M - Th free dinners; only Wed manager happy hour. Understaffed at breakfast when "sold-out" (1 attendant on breakfast) resulted in our being inconvenienced with dirty tables.

The staff was friendly and attentive. The hotel was beautiful and comfortable Loved it all.

Superb

Very nice, laidback and fun!

Breakfast was very good with many selections TV stations

We booked this hotel because it was the only one we could find to offer a free airport shuttle after midnight. The room, staff, and facilities themselves were great - big suites, well-appointed, breakfast options plenty and well presented, restaurant staff friendly and attentive. The hotel asked us to call once we got to the airport (at midnight) so that they could send out the shuttle. But when we arrived, the line could not be connected no matter how many times we tried. It always appeared either engaged or went straight to voice mail, or we would get hung up on immediately after one ring. We ended up being able to get to the hotel because there was a shuttle waiting anyway (although it wasn't sent out for us) - lucky for us, and we greatly appreciate the shuttle service...but it was a frustrating experience to have at midnight.

Kitchen staff was exceptional. Went out of their way to offer gluten free food.

Exceptional

The rooms were perfect for the size we needed. The front desk staff were friendly and helpful and the ladies putting out breakfast were lovely. The room was immaculately clean N/a

The room is very spacious and clean. The lobby is welcoming and the staff is great. They are so friendly! The breakfast is awesome, having a great selection of items. A hot breakfast is included. Even though we came in May, the pool area looks inviting. Will stay here again There wasn’t anything to complain about.

Exceptional

The staff was super friendly and helpful! The complimentary breakfast was AMAZING! Not just the usual eggs, cereal, pastries, yogurt etc (though they had that too!) but beignets one morning and Eggs Benedict another! The room was spacious, we received a welcome bag upon arrival - I’ve been traveling for 2 weeks (4 different hotels) and the Homewood Suites in Liverpool/Syracuse was the BEST experience!!

A relatively quiet location few miles north from Syracuse center. Both the room and the lobby were in superb shape. The lobby is spacious and tastefully decorated in a "wood" theme. The stuff was helpful and cheerful, which was a bonus on a stressful weekend. The included breakfast features a variety of options, and the pastries were fresh and delicious. none

The staff at this hotel was outstanding. They were helpful at every turn. They were kind, warm, friendly, welcoming. The free breakfast was more than you’d expect and delicious. Can’t say enough good things about this place!

This is our favorite hotel in the area! The rooms are spacious, comfortable and clean! The staff is ready to help and always so friendly! The dining area has delicious homemade breakfast food! Ms. Denise makes the best variety of muffins! I highly recommend this hotel!

Exceptional

Exceptional

It would be helpful if there were a hospital rate. My son was there, in Syracuse to have surgery at Upstate Medical Center. In Vermont at UVM, the surrounding hotels and motels will give a reduced rate. This was our 3rd stay inside of 2 months.

Clean room, friendly staff. Continental breakfast Nothing to share.

Rooms were in a separate building. The mattress was quite possible the hardest I’ve ever slept on. Was in pain the next day.