Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Absolutely disgusting. Guest threw up at the entrance and staff never cleaned it up. Then someone’s animal pooped at the entrance. We notified staff and they just set there. Rooms and hotel was under renovation and was never told this prior to booking. Hallways reeked of pot smell. Reserved a handicapped room for my father in law and was given a non-handicapped room. Asked about handicapped room and was told by the staff they have 1 room handicapped and it was occupied. Totally unacceptable. Never again! I will also never stay at any Wyndham hotels EVER!

The door lock system functioned, but was missing the lock plate on the door jam Looks like they’re needing a renovation of the facility

Our stay, there was great, we traveled all the way to Florida to stay there for four nights to visit families. We decided to leave a night early because our son got sick. We talked to the staff the night before and they said they would refund us the night we didn’t stay. I talked to Expedia and they tried multiple times getting a hotel so we could get a refund and they heard nothing. Our room was fantastic but not happy that we’re not getting a refund our night. We didn’t stay there.

Taylor who worked at the front desk has amazing customer service skills. Always ready with a smile and wanting to help.

Great staff Clean room

Always welcoming and very direct about everything the staff. I will be coming back. The tall skinny girl breakfast hours , she made a plate of food for herself and just sat down there was no sausages out for people to have she is kinda rude as in always bumping into people and never say excuse me.

Smells, loud

Do not stay at the Randolph House Hotel.

We were there for 6 days Suppose to come every three days

The hotel was basic and clean. The beds and furniture were new, which was great. The bathroom was very outdated and small. When I turned on the water to the tub faucet, rust came out. The shower faucet was fine, though. You could tell that the hotel was "updated" but not thoroughly, and still has a bit of a way to go. It was nice that a continental breakfast was included, but there were limited options and no indication of food for people with allergies, such as gluten-free pastries, etc. Coffee was weak. Our TV didn't work, and our window was missing half of the blackout curtain.

Good staff, good room, good location in a good city. Can’t complain at all about it. Was clean and cool temperature for me when I arrived

Okay location. Close to where we needed to be Clean. Nice building Ac was portable unit... bathroom super tiny. Weird vibe to room ..looked like a small camera on interior of room by door.. if it hadn't been so late and we were so tired we probably would have left

It was clean and could park close to the door. A/C didn’t work in my room. Guest WiFi didn’t work at all.

Very good

The staff was fantastic. We had a problem with the AC in our room and they moved us to another room very quickly. The hotel went through recent renovations and it looks great. Breakfast was also good. Pricing is very reasonable. Totally will recommend it.

I arrived and was told they had an airport shuttle so I scheduled a ride. I double checked before going to bed and in the morning at 4:25am was told they don’t have a shuttle and whoever I spoke to was incorrect. I had to scramble and pay for an uber. If you want budget friendly this is nice but definitely don’t recommend and won’t be staying again

Exceptional

The beds and pillows were comfortable. The night staff was friendly, and as helpful as they could be with the poor hotel conditions. No A.C and the repair man told us there has been no working AC since December (so they had plenty of time to address this issue, before spring!). The pool is not working, the hotel is under construction and should not be open while they are doing this. They wanted to put the kids pn a different floor than the adults, did not give us rooms close together or connecting as the manager replied saying they would. Many smoke detectors were not in working order, the hotel was not up to fire codes! Manager was "unavailable", and the morning receptionist was very rude and impatient.

We were given a room on the sixth floor. When got up to the room we found the A/C wasn’t working , the headboard on the bed looked like it had been sprayed with something and torn . There were no wash cloths, we had towels and hand towels. We were so exhausted from our drive up we decided to address in the morning. We addressed it the next morning and were given a different room on the third floor . The A/C worked great but was a portable one setup to be a long term usage. Walls in the halls had just been painted, some of the wall paper was peeling off , the cove base was missing . In general it appeared that hotel was going through some very low cost renovation and wasn’t finished yet. I will not utilize any hotels in this chain in the future .

Definitely not expecting what was provided for the price point. The hotel is in renovations but the rooms should not be rented. We had portable air con and beds which we booked not available. The breakfast was not enjoyable as felt uneasy about the entire experience.