Staybridge Suites Liverpool Syracuse by IHG

They offered Free laundry machines to their guests. Mary, the weekend breakfast server/worker was so sweet!!!!! Missed her during the week. The room cleaners/service personnel were nice as well when we needed extra items from their carts. The front desk, Dan for 1, personnel were nice as well and helpful. I will stay here again when I come to Syracuse again!

Mary in the breakfast area was a delight. Her hospitality & grace were the highlight of our stay. Room was beautiful. Everything was great. Probably the best hotel stay I’ve ever had. Give Mary a raise!

The room has a great layout that the two bedrooms are far from each other. Two bathrooms definitely a plus. The beds and pillows were extremely comfortable. I had a great night of sleep. The free dinner and breakfast were wonderful additions. I have never experienced a hotel buffet that told customers to only take once. While it was ok for the free dinner, it should not have limited takes for the buffet breakfast. It actually created more wastes as everyone overloaded their plates. The breakfast staff were very unprofessional. After reloading coffee for a long time, they were the ones who took coffee for themselves. At 8am, the staff were getting the buffet meal and eating at the counter. When asking them to bring bowls as they ran out, they came out with only one bowl. They also had no smile.

clean rooms, polite staff,

This hotel needs to be updated. Lots of main issues. We have stayed at several and this is the worst. I had to be moved 3 times this was after i settled for a queen room even though my reservation was for a king room. Then we put in a main issue with our shower and main made it worst so they had to move us they them put us in a double and thiught that would be ok. I had to make a point that we would not settle for it and we had to make another move. This was the worst stay as far rooms and the way the hotel looked.

The bedding is ok but pillows not so much. There is a little kitchen which in itself is really useful but a part of the dishes were dirty. Not a pleasant experience. Breakfast is ok, baggles not fresh, tabasco sauce and Frank sauce were diluted with water Air condition in the room made a lot of noise. Staff really nice and helpful.

The girl who checked us in was not friendly or informative. We had no idea where our room was or where to park. No information about amenities or a pool. Our handicap accessible room had about 12 inches of space between the bottom of the bed and the wall. Barely enough room to squeeze through to get to the bathroom. It was clean, but the hair dryer was missing. The hostess at breakfast was engaging and attentive to the meal. She did a great job. Other staff in the kitchen, could have cared less that there was no apple juice in the dispenser. Our stay was quiet, but they could do better.

There are two hotels in the area and neither of them have the name of the hotel in front of the property. Our room was ok, but the bathroom doors were filthy. The pull out sofa was broken and the mattress was ancient. There were also no extra linens for the pull out sofa and it took them hours to deliver fresh ones to us.

Perfect the potatoes were a little hard

the potatoes were a little hard

That said, arrival was smooth at 1 am. Check-in was uneventful and the room was clean (and large) upon entry. One mishap was I thought I reserved a room with a king bed (solo traveler) but ended up in a suite with 2 queen beds. As for breakfast, it’s included in the nightly rate. Line-up of options is decent. Usage of paper plates requires you be a bit more thoughtful on how much food you carry in one go.

Nice modern hotel with a great breakfast. Poor, inexpensive bathroom not aging well. Very nice kitchen.

We found the property to be very clean and comfortable to stay in. The included breakfast was great, and the lady taking care of the dining area was very tentative and kind.

Facility ok. A little long in the tooth but they are updating.

Facility ok. A little long...

Exceptional

Pleasant

Room was great - very clean. Breakfast we very good. Staff very friendly. Only issue was the cord was cut on the room phone - which was really strange.

The breakfast was very good. The complimentary dinner was a nice surprise. We really enjoyed the salad and dressing. The staff was very friendly and helpful. My husband wasn't feeling well and one of the staff provided all the blankets we needed. The bathroom area could have been cleaner. This hotel is a bit tired, but that is my only complaint.

Breakfast was poor, frozen egg omelets were awful. Ran out of coffee. Trash can area for cleanup was filthy. food on the floor and outside of the can. Even staff winced when they had to go near it. The room was shabby. Upholstery torn, furniture broken. This was in their top of the line 2 bedroom suite.