Residence Inn by Marriott Los Angeles LAX/Century Boulevard

We booked 2 nights here after a fairly hectic 3 weeks travel and it was fantastic. Extremely spacious, clean, quiet, great views and great facilities. Staff were friendly and helpful and the free shuttle bus was very handy. No notes- we liked everything except having to leave

Exceptional

Superb

Close it the airport with shuttle. Very clean. Staff was a little preoccupied when we first arrived.

The room itself was clean, comfortable, and well-maintained, which is the only positive thing I can say about this stay. The breakfast was absolutely terrible. There was very little choice, and the quality was poor. Another major issue was a constant loud humming/buzzing noise during the night. It was so disruptive that it was extremely difficult to sleep. The worst part, however, was the handling of the security deposit. Upon check-in, the hotel charged a $250 deposit, which was actually more than the cost of my room. It has now been three weeks since my stay, and the deposit has still not been returned. Customer service has been nonexistent. The hotel does not respond to messages sent through Booking.com, and there is no email address available on their website, only a phone number. As a guest living in Europe, I should not be expected to make expensive international calls just to follow up on my own money. The hotel continues to ignore the issue, even though they could have easily provided documentation or proof of the deposit release long ago. Overall, the hotel seems to have little regard for its guests once payment has been taken. I cannot recommend staying here.

Service provided by personnel, very comfy bed, spacious room, size of shower Very pricey, but then again every hotel in the area is.

Everything was OK except that the television didn’t work. Front desk was nice to offer another room but due to children already had settled in, we decided to stay. Staff did however attempt to fix the issue but unable to. Overall we enjoyed our stay.

Exceptional

We were pleasantly surprised at how nice this property was! The front desk clerk was so friendly and helpful. The room was clean and smelled really good. I’m not a breakfast person, so I didn’t have any but it looked good! Will definitely keep this property in mind. And the bed and pillows were great!

Clean room & terrific staff !

Mind you, $59 is a discount from the $79 non-member fee! Needless to say, we did not pay that ridiculous fee, left our bags, and returned to check in later. To KNOW the room is ready, but not letting travelers (Marriott members, mind you) check in this way is diabolical.

Diane checked me in and was very polite and helpful.

Superb

Exceptional

Every thing

Nice room, nice facilities. Only complaint is we reserved 2 rooms to each accommodate 5 people. Each room came with 2 bath towels. Is there a conspiracy so we have to call for additional towels and tip? If that’s the case, I’d rather tip those who delivered the towels and NOT tip the maid service. It was only for one night so i left $5 per room anyway in case the maids were different from day before. They could do better.

The only thing I would recommend is to have a discount at the parking garage for the hotel guest. I rented a car for one day and parked for one night which costed me almost $70. However, this does not take away the great experience that I had at Residence Inn. Thanks.

Superb

Disappointing

The room was perfect - nice, clean, view to the airport, bot not noisy. Breakfast was OK, nice that there's a Starbucks branch inside the hotel. The water flow in the shower was very weak - it took couple of minutes just to get your body wet. Quite weird to close the dining room at 9AM - people are on vacation.