Brentwood Inn & Suites

Everything was nice will come back

Our two day stay was affordable and our room was exceptionally clean and comfortable,

Staff was great

Clean room. Clean indoor pool. Excellent value for the price. Motel is a bit hidden but not far off of I-64. Well worth finding it. Breakfast had waffles, biscuits and gravy, the usual cereal variety. Would stay here again.

Room was clean, we really enjoyed a restful night. Breakfast was on time. Sitting under pavilion was a added bonus for morning coffee. For sure on our next visit we will bring the kids, for there's a safe place for them to enjoy being outside and for us grill hot dogs. Thank you

Everything was fine except for the floor. Unfortunately I walked around in bare feet and when I went to put shoes on, they were disgustingly dirty on the soles. Knowing I went to bed with clean feet, it only could have come from the floor. Left me feeling a little…ughhh.

Everything

Clean room. Staff very attentive. No negatives for me.

There was a mouse in my room.

The place is clean and has a good view of the sunrise but it is extremely overpriced i mean $1120 for 2 nights and the bed was so miserable i didnt even stay the second. Hotel refused to give me a partial refund. I dont suggest this place at all.

Nice Shower water barely warm enough to use

It was clean and the breakfast was good Wife didn’t like how u had to use the same sink to wash and brush your teeth

Weird customer service being virtual. Rooms were okay. Loved that it was close to LU.

It was all good, very happy.

Conveniently located, clean rooms, fridge in the room, virtual check in was easy, standard continental breakfast - what we love most is no carpets on the floors which is lovely. Overall solid hotel and we would stay there again.

Pleasant lady on the check-in kiosk. But a live man came out and just scowled the whole time he was there. Completely unhospitable. The rooms seem to be updated but the door had light coming from under it and the walls were thin. Sounded like a herd of elephants over my head. There were drunk people yelling outside my door from about 8-9 pm. It was scary. Train tracks on the other side of the parking lot were very loud through the night. No TV remote in the room, so I couldn’t watch. Was a motel, not an “Inn and Suites”; what a joke. I was scared for my safety. I would avoid returning at all costs. Will do more research if I come back to the area!

My room was supposed to be non-smoking, yet it smelled strongly of cigarettes even after being “cleaned.” When I tried to address this, I had to speak with someone via a tablet instead of an on-site staff member, and my concerns were dismissed. Additionally, I was told no extra towels were available because no staff was on site, which is unacceptable for a hotel. Overall, the property felt poorly maintained and gave the impression of a place used for “short-term” stays rather than a safe, clean environment for guests.

The stay was great will come again ??

The breakfast was fresh, eggs would have been nice.

Someone was playing music very loud until after 2am. Called the front desk twice but she didn't seem to care so called police.