Fairfield by Marriott Inn & Suites Matteson Chicago

2. Very few towels were in the room. There was NO SOAP . I kept walking downstairs to complain but the one maid said that she was alone and would eventually help us. 3. The halls were filthy from construction. They should NEVER have sold us a room! The hotel should have been closed! 3. I felt scammed. I paid over $700 for those rooms. Holiday Inn took my money and did not provide us with a comfortable stay. The rooms were NOT CLEANED! The halls and the elevators were filthy. We constantly heard banging and drilling from the poor plumbing. I felt like Holiday Inn had stolen money from me!

Very good

Staff Filthy

I give one unit of feedback because I was given a room in which the fire alarm worked, it took me a very long time to change it. And I am also a truck driver who came to the parking lot of this hotel in his truck, and they did not give me a permit, which, it turns out, needed to be put in the truck so that it would not be towed. At the reception, no one gave me a permit and no one said that I needed a permit in the morning when I woke up and went to the parking lot, my truck was towed, it turns out that the hotel and the towed company have an agreement, in general, they are scammers, they do not warn that the truck can be towed together with the trailer and in the morning you will have a surprise, in the end I paid $ 1,400 for towing

I booked and paid for double beds. Upon arriving, I ending up with a king size bed. There was a lot of dust and the facilities were outdated. Generally when booking with Holiday Inn my expectation is four to five stars. Unfortunately this time around it didn’t meet those expectations

As a HolidayInn Property, this location was quite disappointing. Our family member's room had bed bugs. She was then moved to another room and it had roaches. There was no breakfast provided. Not enough towels. When asked for more I was provided with 1. The only reason I didn't give it one star was because the bug situation didn't happen in my room. The best part of the stay was the restaurant- Round table formerly Bar Louie.

I did not enjoy my stay.

Location was near the events I was attending. We had to be switched to a different room from the 1st choice because of old, water damage with bubbling and peeling paint and stains in the bathroom and lack of supplies including tissue and towels. The 2nd room had hard, uncomfortable beds. Bathroom also missing supplies and adequate towels. Hallway and room smelled bad on 5th floor. Construction going on, this was unexpected and we were not fore warned. The hallways also look as though it has not been vacuumed all week. Housekeeping or other staff not available to bring up extra towels at 9am. Then when we went down to get them ourselves, they still didn't have enough or appropriate towels, stating another guest got to them first. Very uncomfortable and disappointing! Will not be staying here in the future.

My stay was terrible and front desk was very rude. I’ve stay here before and service was great. But this time the service was horrible.

This hotel was under going renovations it was noisy and nasty

Room and hallway stinks carpet stinks and dirty room had no towels or soap in the shower dispenser when I checked in hotel was not what I expected I will not book at your location ever again

No bath towels and tub/shower leaked

Bathroom was leaking and the toilet was bad. My grandchildren didn't want to use the restroom at all. Had a few ladybugs that we were afraid on several walls by the window. I killed one right on the top of my granddaughters head board.

The property was being renovated and was very noisy

The stay was cool. Very quiet in the hallways which was great.

I gave stsyed at this property for mamy years, and it has really gone down. Bedskirt had spots on them, bathtub had standing water while taking a shower- do you always had water up to approximately your ankle. No wash clothes, only nath and face tiwels, even after i called, housekeeping never brought them, nor the next day. I was there for 2 nights and room never got cleaned. I recommended this property to my family that was traveling for a funeral and they were all very disappointed. Sad to say the best part was the bar...

Did not have any breakfast ready at time they said they would. I paid for a breakfast I didn’t get

Location. Facilities

The hotel have a club inside that here crazy after darlb

Everything