Faena Miami Beach

Amazing experience

From the moment we arrived, we were greeted with warm smiles and exceptional attentiveness. The housekeeping team does a fantastic job; after a long day of activities and excursions, coming back to a spotless room and bathroom was wonderful. They truly deserve a raise! Additionally, the pool staff was awesome - attentive, welcoming, and provided top-notch service. This is a great hotel, and the team running it is absolutely first-class. Sincerely, PMR.

I go there about once a month. By far the best experience.

They overcharge and say it was unintentional

No

Todo fue perfecto

Exceptional

Our stay at Faena Hotel Miami Beach was unforgettable. The staff was incredibly welcoming and attentive, and every part of the experience felt truly 5-star. From the beach and pool to the restaurants and overall atmosphere, everything was exceptional. Thank you to the amazing team for making our Miami trip so memorable we can’t wait to come back! ✨🌴

The property itself is beautiful and still has one of the best atmospheres in Miami. The check-in staff was warm and attentive, and my spa provider was excellent and one of the highlights of the stay. The design, beach access, and overall aesthetic are what initially drew me to Faena for a birthday staycation. Unfortunately, the service did not match the reputation or price point of the hotel. During dinner, a friend sent a bottle of rosé and a birthday card to my room. At 1:30am, I was woken up by room service asking to retrieve the table, which felt extremely inappropriate and disruptive. After being woken up that late, I could not fall back asleep, and it affected the rest of my stay the following day. To make matters worse, the room service attendant also removed the bottle and birthday card, which was very strange and disappointing. Beach service was also very delayed, and orders were repeatedly mixed up throughout the day. Lunch service in the courtyard was similarly slow, it took a long time just to be acknowledged, and we ultimately decided to eat at the beach and have drinks to go instead. Overall, the level of service and attention to detail felt noticeably below what I expected from a hotel that markets itself as one of the best luxury properties in Miami.

Very good

Amazing staycation

Everything is perfect.

Amazing place and amazing staff

- Upon check-in, they put me in a room completely different from what I booked: much smaller, no carpet, no desk, and clearly a lower-tier room. - Had to argue with staff just to be moved into the room category I actually paid for. - Once finally moved, the toilet in that room didn’t even work. I was then moved again. Four room changes in the first 12 hours of my stay. - Service across the board was painfully slow, disorganized, and unhelpful. Every interaction felt like a battle. - Getting beach chairs or pool seating was unnecessarily difficult every single day despite being a hotel guest. - After all the inconvenience, not a single meaningful gesture was offered. No room upgrade, no resort credit, nothing. - I even had to spend 30 minutes at the front desk speaking to a manager just to secure a modest 2-hour late checkout after all the disruption. - For a hotel that markets itself as ultra-luxury, the experience was chaotic, exhausting, and deeply disappointing. Never coming back.

Terrine service, rude staff. Room service woke me up at 10:30pm to “clean the room”

Unfortunately one of the staff member stole a birthday envelope with $1000 in cash out of my carry on bag didn't have a lock. The hotel security checked the hotel cameras but a good crook will know the weak spots of a cameras where they work. Lesson learned never leave cash in a bag without a lock carry with you at all times. We let our guard thinking a 5 start hotel would be safe not the case.

Exceptional

There could be a chair to sit at the room,

The Hotel is very nice and much happening There could be a chair to sit at the room,

Awesome!!!