Casa Faena Miami Beach

Love, will definitely be staying again!

All good

The positive side was definitely the location. The hotel is very well positioned in a lovely area and extremely close to a beautiful, quieter beach. We also really appreciated having beach chairs, towels and umbrellas always available for us, which made the beach experience very easy and enjoyable. A special mention to Gabriela at the door, who was always warm, smiley and genuinely kind throughout our stay. Unfortunately, the rest of the experience did not quite match that level of hospitality. Most of the staff seemed rather unfriendly, and even getting a simple smile or greeting often felt difficult. The rooms were also not cleaned properly during our stay, and we had to complain several times about items not being replaced or areas not being cleaned. One of our rooms was even missing the blackout curtains that the other rooms had. What felt most disappointing was overhearing members of the cleaning staff speaking badly about us in the corridor after we politely mentioned missing towels and that the bath had still not been cleaned. That felt quite unprofessional and unpleasant. Overall, the hotel has a great location and beach setup, but the service and housekeeping standards need improvement.

Perfect hotel for a conference visit. Didn’t get to use Amenities, but would stay here again.

The bath didn’t drain properly and shower fixture hanging off wall. The male staff in restaurant were sullen and disinterested. Food crazy overpriced and the soundproofing in rooms was so bad I could hear the person’s phone vibrate when it ran next door. Pretty common areas but overall felt very tired.

Great location , good vibes , friendly staff Recommended 😎

Location and stylish. Good bed. Staff was great A bit old and a bit dusty.

Room and amenities were fantastic. Staff were super friendly. As a guest you get 10% discount at the restaurant and bar. The hotel doesn’t offer parking, but there is a public lot across the street that’s easy….if spots are available.

Beautiful hotel collection.

We checked in early after a cruise and had to store our luggage and we’re searching for something to do and they were very helpful giving us advice on the area. The property is amazing and I would stay there again in a heartbeat.

Room for improvement: - rooms are not designed for amenities for the beach / water so it’s not easy when you return from the beach - while hotel provides beach chairs and umbrellas, you have to carry them yourself across a busy street - construction going in directly in front of the street…you can smell it (we could not hear it from our room, but we faced a different direction).

They scam you. Their website shows you a pool and things that are for another hotel called Faena. Do not stay here. It is lovey as a boutique hotel but walking a block to the beach and no pool and no spa....it is a scam. TRUTH

Rooms are dated and not as pictured. Rooms are not clean, rug and sofa had stains and dirt (which remained even after complaining). Lighting is terrible inside. Rooms are noisy since windows are low quality. Bathroom needs an upgrade. Staff is unwelcoming.

This property is so stylish! All the common areas and the room itself were so aesthetically pleasing. I wanted to take photos everywhere! My room was also quite spacious which was great. Also, the location is fantastic. I came for a solo birthday trip which I mentioned in my booking but reception was pretty icy. She just handed me my room card. No explanation of the building, where the elevator is...or any of the property amenities. I asked about hte rooftop and she said its closed which was like...ok cool. Also I wasn't expecting freebies on freebies or anything but a simple Happy birthday and an enjoy your stay would have been nice. I was very disappointed when after having been gone the entire day since 10am with the please make up room sign on the door, housekeeping hadn't attended to my room. I arrived back home around 5pm and my room was just how I left it. When I called the front desk, they were like they finish at 5:30pm and that they could send them now but I needed to get ready for my birthday plans. The main reason I like to book hotels instead of AirBNBs is for the service and to feel taken care of, which was lacking here. I mentioned it in my checkout form, and they offered me free breakfast, but I was checking out and had to be on my way. All in all, I just feel like that should've been handled better. Finally, the bathroom was not up to par. The handle to adjust the water temperature in the shower/tub was totally loose and tough to keep at the desired temperature. Also, the tub (which I booked this room specifically for the tub!) just looked grimy and unappealing for taking a bath...definitely needed to be reglazed. Not what I'd expect at this price point.

Clean room, amenities

Amazing ambiance and weekend entertainment! Cleanliness

Still waiting for my missing item from staff as they said they had it a few days ago now can’t find it. It’s a white tripod stick. Hopefully it’s still there. The bathroom and shower was not clean. The drain was clogged so I couldn’t use the shower

Pretty and colorful living rooms

It was okay

Staff, decor, cleanliness, proximity to the beach and local coffee shop (Crema) were just the beginning of how much we loved this place!