JW Marriott Turnberry Resort & Spa

Our stay was wonderful. Stayed 2 nights and the kids had a blast at the water park. Great for teens and the little ones.

Amazing time , beautiful property

The best part of the property was Tidal Cove.

Beautiful and clean and pleasant hotel!

The pool changes its hours and closes very early.

Be careful of their times of the water park and the hours of the pools before you book.

Great location for a family trip, totally recommend, feels super VIP! And location in Miami is also perfecto!

Bad

siempre un 100%

They put me in a one king room when my kids re 11 and 10 The room was on a hallway with big machines for humidity because carpet was soaked the machines were very loud The smell outside was bad I told them they didn’t comp or care

super

The big family slide was not working the flow rider the surfing was closed they said they would open it in 2 weeks. The hallways in the orchid building in the 3rd floor needed to be vacuumed and had many stains. Food by the pool was very pricey.

My room was clean when I checked in but the store had not been cracking and there was garbage etc. A lot of the water slides were closed which was dissappounting

Some of the water park rides were closed. We booked a room for 5 and only 3 bracelets for the water park were given. We had to paid for extra bracelets and according to the website water park access was included.

If travelling with kids, the hotel pool is for adults only. The Tidal cove pool for kids and adults is open until 6pm.

Excellent

That being said, the staff throughout the rest of the resort were very nice. A quick heads-up for future guests regarding the amenities: your stay includes waterpark entrance, but keep in mind that it does not operate like a standard hotel swimming pool that stays open late. All children's facilities close early at 6:00 PM. If you are used to places like Universal's Loews Royal Pacific or the Hilton in Orlando—where pools stay open until 10:00 or 11:00 PM—just adjust your expectations for the evening here!

It’s a beautiful hotel

Great golf course and pro shop. Super friendly staff

Overall it wasn't the experience I expect from a JW Marriott. At check-in we were not told anything about how parking worked, so we had to go back and forth with the parking attendant and reception, then we were also not given an amenity card, so once arriving at the waterpark we had to turn around and go back to reception for that, it was just frustrating that none of this was spoken about at check in. The property also did not have a pool for kids to be able to enjoy once the water park was closed which, for being a family hotel I would at least hope there is somewhere they could swim. The staff (aside from check in) was remarkable, I would have given that 5 stars if check in was better. The cleanliness was ok, it does look like a lot of areas are just slapped with layers of paint, and the bathtub was so dusty and gross, pretty sure they don't clean that often. The waterpark had multiple things closed/not in use and all slides and food/drink services stopped at 5, so not sure what the point of saying it closes at 6, when clearly everything stopped at 5.