Miami Marriott Biscayne Bay

Está aceptable todo y ya

I am extremely disappointed with how this situation was handled. My original request was very simple: I asked to move my reservation from May 8–9 to May 7–8. The hotel had availability for May 7, so I did not understand why this change could not be accommodated. Instead, I was forced to book and pay for an additional night on May 7, while the night of May 9 ultimately went unused. What made the experience even more frustrating was the lack of ownership and communication between the hotel and Booking.com. The hotel repeatedly told me that the change had to be processed through Booking.com, while Booking.com informed me that the hotel needed to approve the modification. As a customer, I was caught in the middle, with neither party taking responsibility for resolving a straightforward request. Booking.com attempted to contact the hotel regarding the change, but the hotel never responded. Instead, they continued to state that the matter was Booking.com's responsibility. However, when it came to charging my reservation and issuing invoices, the hotel had no difficulty responding promptly. I contacted customer service by phone and was told they could not make the change. The reception team also said they were unable to assist. Booking.com confirmed that the hotel needed to approve the modification, yet the hotel never provided a response. As a result, I incurred unnecessary costs and spent a significant amount of time trying to resolve an issue that should have been simple. To make matters worse, my follow-up emails have gone unanswered. I expected a much higher level of customer service, communication, and flexibility. Unfortunately, this experience has been very disappointing and has left me with a negative impression of the hotel's commitment to guest satisfaction.

Exceptional

Exceptional

Nothing besides the help from the conceirge Its a Marriott brand but nowhere close to Marriott standards Right from the elevators to the room - very tacky I was first put up in a room on the top floor only to experience the entire wall behind the bed shaking / vibrating I was changed to another room which was awful not cleaned - a bad housekeeping job The bath curtains stained Mini bar -Empty No bath robes or bath slippers ( had to ask for one) A small coffee machine - with paper cups for coffee All this at the cost of 325 usd a night and a Marriott brand

Exceptional

Very good

Wonderful location for overnight stay before a cruise. We had a very nice interaction with Christina the hostess at the restaurant.

The Hilton and Marriott share a nice attached shopping mall. I also liked the bayfront park nearby. It would have been nice if the hotel had more than one dinning option. They have a lot of their space devoted to convention halls.

It was great

Clean room and friendly staff

Bad

The location and the breakfast were great! We also got an early check in with no additional costs. Very polite staff. Nothing.

Hotel was amazing, the best part was being able to go to the 1st floor and hit the shopping center for food and room supplies without leaving the property

No staff, AI answering reception phone, spent 3 nights there and never could order room service as AI couldn’t understand! We went down to reception to complain and the girl said she can’t answer the phone as she is the only one there! Room amenities non existent and mini bar empty, not even water and no turn down service! We had a suite and the worst hotel we stayed in in 20years for that money!

Exceptional

Great location, clean.

Loved it

Very good

Exceptional