Extended Stay America Suites San Jose Milpitas McCarthy Ranc

The entrance door, window and bathtub were dirty, No shampoo and body wash.

The hotel was close to the Levi’s stadium, that was the only good thing about it. The room was so dirty, there were hairs in the shower from previous use, a lot of dust, our key card wouldn’t open our door. The staff on site couldn’t help us get into our room and this was at 1am and for 2hrs we were locked out of our room and no one was letting us in. We had to call the police. Would not recommend staying here.

the water pressure is horrible and its not that clean and rooms are small

Room was spacious Everything was barebones, no shampoo or conditioner in the shower, no plates or utensils, really thin blankets. Not very comfortable or welcoming.

All the emoyees are nice and there very helpful

Ease of checking in. Nice staff. No dishes, no pans or knives. Kept getting told they were out of in the washer but never got any delivered despite multiple inquires. No where to do laundry on premises. Choice was great but breakfast was poor.

OK

It advertised hot breakfast. You got coffee and cold packets of oatmeal and muffins, and a microwave. And I felt lucky to get that as the staff was typically absent from the front desk. Bedding was lousy. Pillows very uncomfortable. The door locks often did not work. Overall a very irritating experience. If I paid $49/night I'd understand, but it's no where near the standard their prices would demand. Oh, and no good food places within walking distance unless you like extreme Asian.

I couldn’t think of anything I like about this property 1. Dirty DIRTY ROOMS!!

One thing we missed during our stay was the availability of kitchen utensils. Since the kitchen facility is one of the main reasons we choose Extended Stay America over other hotels, having basic utensils readily available would have made the experience even better for us. Without the kitchen functionality, other hotels would offer a very similar stay experience. That said, this is only a suggestion for improvement and does not reduce our rating, as everything else cleanliness, staff, room comfort, and overall stay experience was excellent and as expected. Travelled with family.

The other guest are super nice,friendly and inviting.also super clean rooms in nice area and the staff are great. Overal would stay again and again ,definitely recommend it .

Exceptional

Clogged bathroom, no basic supplies, not even a continental breakfast

Bad

Bunch of scammers Scammers and horrible management

Good

Location The aircon smell burn electricity so I have to turn off and open the doors after, I don't wanna suffocating

The room was clean and comfortable. There was no breakfast provided. There was a sign in the dining area but there was no food. The Staff Member said they did not have any breakfast supplies.

Exceptional

The people in the frou t desk are friendly and kind