The Royal Sonesta Minneapolis Downtown

There is not enough amenities. Lounge area is horrible to gather in. Not enough chairs. Chair in room was horrible. Please get back to cleaning rooms every other day at least. Not enough restaurant staff. Pillows and linen were great. Staff that was there was great

What amenities, there aren't any. I really do not like the no housekeeping policy. Especially when you are staying 3 days and they only give you one set of towels. I asked for more and the very friendly front desk staff was eager to please. The front desk staff was really great no matter who we spoke to. The front desk person who impressed me the most was the one when I checked out. He asked how my stay was, I said, "OK" and he said, "just OK?" How could it have been better? That was impressive, he cared. At the time I didn't want to go into it, as it is not really important. But would I stay again, yeah, if the price is right. But if another hotel offers a better deal.... bye, I am not giving up much.

Excellent location. Fantastic staff. Clean and well maintained property. Our biggest issue was the bed and whatever group of children were staying on the same floor as us throughout our stay. The hotel can't really do anything about the kids other than tell the adults to make them be quiet. The bed was strange though. At face value it seemed comfortable but I never really felt well rested. It wasn't until I got home that I realized how poor my sleep was. The bed was just not great at all. It was far too soft. The linens didn't help at all as the sheets, blanket, and pillow cases just felt cheap like paper. Maybe that's fine for some people, but it's not what I would want. My first day home and I slept probably 12 straight hours and still feel like I have sleep debt to catch up on. Everything about the hotel was fantastic except where it actually mattered. Next time I'm in the twin cities, I'm probably looking for a different option. This is NOT a reflection on the staff at all as every one of them were super lovely.

They did not clean room or make the bed until night 4. Didn’t empty trash. Had to ask for more coffee and clean towels. Restaurant had only one person working a weekend breakfast group. Not enough staff. Terrible lounge area. Chairs were non existent and what was there was horrible to sit in. Chair in room was terrible staff that was there was great. No amenities included for the high price rooms

Ever since Covid hotels are not the same. Won’t clean the room. Take out trash or fill coffee containers. Have to ask for anything that use to just happen. Even just trash out.Restaurant only had one person in the morning. They had to do everything. Wait was horrible. On a weekend you should expect more customers. For what you pay for this room , I expected at least a nice lounge to gather in. There was not enough chairs in the lobby, and the chairs that are there and even the one chair in your room are terrible to sit in. Cheap quality. I just don’t understand. I expected so much more. The staff that was there was kind and great! But I expected such a nicer welcome

They did a nice job.

Great front desk service, wonderful eatery connected, and clean rooms. Compared to a majority of other minneapolis hotels, this one has a great central location and the price is just right. Parking garage under the hotel.

Location, staff.some. Hotel did not have some of the amenities listed on booking. Also some were restricted.

I thought overall it was a nice hotel. My only issue / complaint was there was something funky going on with my toliet

Close to food, entertainment, and downtown!

Great staff. Location is safe.

Great location, easy parking, excellent restaurant and bar!

M

This hotel was fine. It does not have housekeeping and I had to call to get the garbage taken out. I was there four days and I asked for housekeeping and no one ever came. My key kept getting locked out so I was having a hard time getting in and out of my room. No one show any kind of courtesy or say anything that they were sorry about it was just a bad experience for me. Also, it was kind of ghetto and nice at the same time. I do, however, would like to thank the security staff especially a young lady who helped me with my back started to hurt.

Superb

Super convenient location. Clean, secure, and quiet. Would stay again.

Really a nice place to stay, cleaning room and fancy, helpful staff.

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Very nice hotel, close to everything we were doing. Staff was very friendly and helpful at check in. We would stay here again.

The front desk attendant was making weird sexual comments to my friend when we were checking in, and when she asked what room we have, he said that he can’t say, so she asked if he was going to show us then, and in response he said, “well I could bring you up to your room, but if I did that I would probably get fired”