Four Points by Sheraton Mt Prospect O'Hare

When I asked for a room change, that did not happen. When I chose to leave early, they never bothered to work with me to either refund or give me Bonvoy points. Terrible experience..

Booked wrong date tried to cancel and refund or at least let me change the date and they wouldn’t do either

The desk lamp was missing a bulb, but the staff put in a new bulb while we were out. The tv did not work, so that was disappointing. The sidewalk ramp to the handicap parking was broken/uneven and quite a steep transition, and my wheelchair had some difficulty going up and down, could be very dangerous for others, fortunately my wheelchair has anti-roll bars. The pool was out of order, and there looked like there was a lift so that was good, but didn't have the opportunity to check it out. Did not try the breakfast or bar, thankfully the airport shuttle was free, and that was the main reason why we chose this hotel also the fact that it was a Sheraton brand, I had higher expectations, but won't be coming back :(

Just a quick overnight to catch flight in morning. Shuttle driver was awesome, helpful and we had a great conversation. Would stay again

The room was clean the staff was rude you have to pay for your breakfast pool was out of order

The facility is very clean and staff will accommodate your every need with excellent customer service and care. Most of my experience was 5 star. The shuttle feature is awesome Jose is the best.

Their phone was not working - apparently for at least two days - and I could not reach them to get a shuttle from the airport. The ordeal took me over an hour and a half just to get to the hotel. And I could not get a hold of anyone anywhere related to four points Sheraton. The customer service was horrible.

It did start off well with a room upgrade so perhaps this was unlike the norm. Stayed in the hotel total of 5 nights. Requested my room to be cleaned every single day. Despite promising to clean the room, staff only did so once out of the 5 nights. Quite disappointed by this Marriott property. Seems like the place is not ran quite efficiently.

The pool is just for show. Everything else is decent.

TV didn't work

pool did not work

Great stay

Our handicapped room was spacious, clean, and well-appointed. Parking is easy.

Staff..asked for wake up call didn't come. Given the wrong room didn't want to give me correct.

The pool and hot tub was under maintenance. The staff mentioned that it was posted on the website but I didn’t see anything. The blanket skirt had stains and the shower door did not close properly.

Says there is a hot tub. Specially picked a place that had a hot tub and it was ‘down for maintenance’. No where on Expedia or their front facing website does it say that. Ice machines didn’t work.

Nothing The service the loud noise waking you up out your slept

It was a good neighborhood staff was rude , staff aren’t correctly trained i called a week in advance before booking to be sure a 20 year old was allowed to check in and i was told “yes wouldn’t be a problem “ then i get there to check in & all of a sudden the policy is different and there’s nothing the staff can do.

Convenient location Airport shuttle runs limited time only, not 24 hours.

Hotel was dated. Room was infested by small ants